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Simplicity is Key to Conversions: User Experience (UX) Produces Profit
Our brains are handling a lot right now. Processing work, making plans for the weekend, reminding you to breathe. You clearly have a lot on your plate. When it comes to focus and cognitive thinking, however, as humans we operate a bit differently. The human brain is not an automated processor meant to produce output multiple times a minute. Automated problem solving vs. logic and reasoning are what separate man from machine. We prefer to take on one small task at a time, solve it, process what we learned and move on to the next. The more practical the process, the easier it is for us. It is much more efficient than juggling multiple balls in the air at once. Keep it simple.

Websites and eCommerce stores are no different. Simplistic design and rational navigation will always crank out the most conversions because these factors make sense to our brains. The structure is tailored towards the user. It helps define the overall experience for them and that is a crucial ranking factor with Google. Believe me, they will notice.

Guiding visitors towards the conversion funnel isn’t tricky marketing or a psychological sales trigger. It is just common sense. In fact, most users will expect some sort of assistance leading them through the process, especially the checkout. ECommerce developers know this, which is why the structure or layout of a site is one of many factors in the world of user experience or UX as it is commonly called.

What Makes Up User Experience

At its core, user experience (UX) is simply making the experience of the user, a pleasant one. That’s you. Whether you realize it or not, the structure, the placement, the ease of checkout and any other things related to the function of the site is designed for you. Let’s break down UX to some of its core features and discuss how a website can work with you to meet your goals. There are multiple factors that help a site function and most importantly, help you succeed. Some of the most common features that assist the user conversions include:
- The site’s navigation
- The site’s visual design
- The site’s technical optimization
- The site’s content
Here’s how each of these features makes your life easier and serve a purpose on a website.

Findability

When navigating a site, the easier it is to find what you are looking for, the better. Part of the reason is the conversion process. If you are looking to purchase something or submit a form, all signs should point to this. Users should not have to use a search toolbar to see products or checkout. Most eventually will get bored or frustrated and leave the page. This can lead to an ever-climbing bounce rate as you find more and more users navigating away. Make sure your menu or toolbar is practical and the placement of the pages makes sense. A website with a sensible layout can lead to maximum conversions.

Visibility

A site should absolutely be relatable and appealing. The aesthetic design should pull users and make them want to stay. The main toolbar should be eye-catching and draw the user to it. The best placement for the main navigation center is in the header or above the fold of the page. Most successful sites have their main features in this area, such as the blog, the cart or main login area.

It is often said “less is more” and the same is true of a website layout. In the digital age, the content should be compact and precise. Avoid lengthy paragraphs that would prevent a user from reading the entire post and break up information into more manageable pieces. Use bullets, logos, shorter lines and visual aids to draw the reader through the content. Also, be sure to include interactive buttons, hyperlinks or images that will keep your users stimulated. If it looks pretty, they are going to want to click on it.

Usability

A website has many visitors but they aren’t always human users. It is crucial to remember the robots are watching too. For a site to function properly, there are a number of technical optimization tools to use that will get you into the rankings. Things like SEO, page speed, image alt tags and mobile friendliness will earn you bonus points with the robots. In fact, some of these features are an absolute must with the Google algorithm updates. Missing any one of them could cost you rankings and site traffic.

Avoid the penalties and do your research. Get quality SEO keywords in your content and update it often. It is also vital that your site has an app that caches page content. This will dramatically decrease your load time, which the search engine robots will like. Humans will like it too.

Likability

One of the most challenging tactics to conquer is the site’s content. In order for a user to interact with your site and come back often, you have to have some sort of draw. Users have to like being there. Having quality images and technical cues are great, but at the end of the day, the users are reading your content. If it isn’t engaging or the content is difficult to follow, most users will leave. Some key things to remember in your content, along with optimizing for the search engines, are your style and voice. These should appeal to your audience, in addition to your topic choices. Never talk down to visitors or become too “preachy” in your delivery.

Also, do some marketing trends research. See what people are talking about and join the conversation. It is just as much your responsibility to be entertaining as to be informative. This will help build your audience and most importantly, keep them coming back for more. Focus on digital campaigns and enhancing your visibility.

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For those looking for assistance with digital marketing campaigns and enhancing visibility, 216digital offers Cleveland SEO services to help you with your rankings. We also offer Cleveland web development and digital marketing assistance. Let us help you build your brand and become successful. We are eCommerce developers with a passion to be creative and a drive to help you succeed. Contact us for help with Miva design or if you have been considering Miva developers for your website.
Greg McNeil

August 21, 2018

Ecommerce Platforms, SEO

Digital Marketing, SEO, User Experience, UX
5 SEO Metrics That Won’t Fail: The Recipe for A Good, Old-Fashioned Organic Listing

Between algorithms and techniques, SEO is constantly evolving in order to deliver the best results to users everywhere. With each and every update, best practices are changing and it is vital to stay on top of the game. The best way to remain relevant and become a front-runner with your content is to dedicate plenty of research and care when crafting each post. A well-informed page is a ranking page.

Do Your Research: Keywords Are Crucial

Before you set out to publish engaging and alluring content, it is important to develop a good baseline with in-depth keyword research. Not only does this research help to develop your topics, it allows you to get a sense for what readers are looking for. SEO keywords are your trail of breadcrumbs that help shape your article and give you a vision for the direction your content will go.

Keywords are also an insight into what is going on in the industry. Much like a fad, they are constantly changing depending on the times and trends. Digital marketing is a field where practices and methods can change by the hour, which is why it is so necessary to develop a good baseline of data and strategy. Best practices this month aren’t always in style by next month.

Target Users with SEO Content: Don’t Write for Robots

The best SEO content is natural, keyword-focused content. Google does not want to see content tailored towards the robots. Just write with a natural, conversational tone. People can sense when you talk above them or when writing becomes superfluous. Often times, adding multiple sentences to get a specific keyword ranking, or even dropping words can disrupt the content flow. Don’t ever compromise your quality. A quality SEO writer is first and foremost a writer.

It is vital to remember that content exists to help users and create the best user experience. SEO should reflect this in the tone, as well as the formula. Awkward verbiage or stuffed keywords can signal to Google that the page in question may not have the best SEO-driven content. Also, the language can take your reader out of their element or cause them to seek more engaging information. Similar to cooking, with SEO presentation is everything.

Keep it Fresh: Manage Content Regularly to Remain Relevant

An active domain is a happy domain. If Google scans your indexed pages and the number is regularly growing, it’s going to give your site some recognition. Although there is no penalty or suggested schedule for posting content, it is important to stay relevant. Activity shows the robots that the domain is updated regularly and is well-managed.

Similar to keyword research, keeping up with current trends and topics will also attract users looking for a fresh perspective and applicable tips. Writing about what’s in the news is also a great tactic to stay ahead of your competitors. Content writers that know the market are not only great resources to validate skills, but they are going to attract a larger audience. Websites with a generous following typically have a strong authority and will appear attractive to Google.

Don’t Ignore the Background: Technical Optimization is Crucial

If you haven’t already made the switch to HTTPS, stop whatever you’re doing right now and do it. It is one of the best things you can do for the health and integrity of your website. HTTPS is the most common and most secure protocol available. Not only is it a best practice, but HTTPS protects users from malicious parties that take advantage of your site. If Google detects a secure protocol, you’ve gained a major SEO advantage.

Also, be sure your site is mobile-friendly. Optimizing your site for AMP, or Accelerated Mobile Pages is not only something encouraged by Google, it is necessary to rank at all in the search results. Not having a mobile-friendly site can be a major penalty and hurt the integrity of your site.

Avoid 404 errors at all costs. Nothing will drop your ranking in the search results faster than having a bunch of 404 errors on your site. Fix these broken pages as fast as possible to ensure your links are in working order and boost the overall user experience.

Invest in Your Own Crawl: Audit Your Pages on a Regular Basis

Don’t wait for the search engine robots to crawl your pages. Technology is crucial to ensure your site is behaving as it should. Investing in crawling software to help you manage, strategize and audit your site on a regular basis. SEO strategy is ever-changing and a crawling software will be your best friend to help identify your trouble areas and stay on top of the SEO content. Also, it will help ensure every page is being properly indexed and visible.

If you need help with these tips or some are out of your control, contact 216digital to get the help you need! We are a local agency and Miva developer in Cleveland, OH. For Cleveland web development or assistance with SEO services, 216digital is the extra set of eyes your site needs. We specialize in social media, Cleveland web design and are experts with Miva design.

Though trends are ever-changing and updates come more often than not, one fact remains the same. Google is always seeking to capitalize on user experience. Whether you have a personal blog, a directory or an eCommerce page, keep in mind that your content has a larger audience than you may realize. After all, the robots aren’t the only ones who are watching.

Greg McNeil

July 3, 2018

Content Marketing, SEO

Digital Marketing, Miva Design, responsive web design, SEO
Black Friday Shopping: Is Your Online Business Ready?
America’s favorite shopping season is right around the corner and with it a barrage of online bargain shoppers. Is your site ready to handle the Black Friday shopping rush? If the answer is anything but yes, you may want to consider a quick preparatory revamp. Why? Because the year-end holiday season is not only the best time to meet your annual sales goals, but a great time to capture new customers. Following Thanksgiving, Black Friday and the last two months of the year are prime for gift-giving; people are shopping for themselves, their family, and their friends. Not to mention, over the last eight years, Black Friday retail e-commerce spending alone went from $534 million USD to $1970 million USD – and it’s only expected to rise again this year. Which means optimizing your site for online sales now can ensure your business is ready to roll this holiday season. So how can you prepare? The first step is to decide which holidays you want to run promotions on. Once you’ve determined that and set up a promotional calendar, you can move on to polishing your website and online holiday marketing strategy. To make it easier, we’ve compiled a checklist to help get you on your way.
Getting Your Website in Gear
Image of a person browsing an ecommerce platform

Check Your Server Traffic Capacity. Black Friday weekend is sure to draw a lot of traffic to your site, especially if you are running promotional deals. So making sure your server can handle the influx of customers is likely to make both their and your experience easier. Check your server capacity before the season starts at LoadImpact.com or Blitz.io.

Create Landing Pages for Your Black Friday Deals. If you plan on setting your customers up with some awesome deals, it’s important to make sure they know what they are and where to find them. Landing pages on your website specifically made for the Black Friday/Cyber Monday promotions can help alert your customers to all the seasonal discounts you have on offer. Going the extra mile and creating a banner for your deals to be displayed on every page, will also help ensure no one misses out!

Make sure your website is mobile friendly. The share of mobile sales on Black Friday in 2013 went from 27% to 48% in 2016. And with more and more customers turning to their phones for online shopping, having a site with responsive design is more important than ever. Don’t know whether your site is mobile ready? Check it out with Google’s Mobile-Friendly Test. And if you still can’t figure it out, let us take a look!

Test and troubleshoot everything. Even with the best promotions, the holiday shopping season could still be a complete bust if your customers aren’t able to make purchases from your site. Whether it’s a broken link or simply a slow loading page, it’s important to make sure you’ve tested the durability of your landing pages and made sure your promotional coupons are working fine.

Make the checkout process as seamless as possible. Simplicity is key. Customers like it when they can make a purchase with the fewest clicks possible – and obvious clicks at that. So spend some time ensuring your website has a user friendly interface with clear add/delete item and checkout buttons. And if you need a little help, let us know.

Have your Shipping and Returns Policy for the shopping season in fine print. To prevent any future misunderstandings or complaints, it’s best to have your holiday season shipping and returns policy listed on your website where customers can easily access or see it.

Track EVERYTHING. To make sure you’re getting the results you want and your leads are converting into sales, keep a detailed track record of every change you’ve made to your site and how it has affected your conversions. A great way to do this is through tracking your Google Analytics and Facebook Pixel data.

Marketing Yourself Right
Now that you have your website ready to go the next thing to tackle is your marketing strategy. To start, look at your past marketing data to see how your business performed during previous years. This will make it easier to plan a marketing strategy as you’ll have a better idea of what worked and what didn’t. Once you have that data, you can start to plan for the future holiday season. And the following tips will help you put your best foot forward!

Research your customers. A good marketing strategy starts with great research. For example, do you know 100% who your customers are? Have you created buyer personas? If you haven’t, check your Google Analytics demographics to ensure that the personas you have in mind match the factual customer data retrieved by Google. This will help you market to not only your current customers, but all potential buyers as well. Still unsure? Take a look at this helpful B2B Buyer Persona Guide for a more in-depth look on how to make your customer-data work for you.

Create a winning PPC Campaign. Pay-per-click is one of the best ways to reach targeted customers. If you have optimized your campaign with the right keywords, your ad should appear at the top of Google’s search results. However, if you did not have the time to get your SEO and keyword targeting in place, PPC can help! For example:

Shopping Ads is one of the best ways to get your products in front of your customers, because its CPC is much lower when compared to a Text Ad, and it can get you better conversion rates. You can also target local customers with Google’s Zip Code Targeting.

And if you are already running PPC campaigns, the holiday season is a good time to start a remarketing campaign. Reach your customers who are actively searching for your products, or are loyal to your business with remarketing campaigns.

Utilize social media for customer insights. Your social media channels can be a treasure trove of information. Places like Facebook, Twitter, and Instagram are full of consumer opinions on products and services. And not just on products they currently use, but items they are interested in buying. Put this information to use by –

Promoting your Black Friday deals on social media sites like Twitter or Facebook.

Creating product hype and awareness by offering special discounts to your followers.

Closely monitoring comments or mentions on your social channels and responding to any customer queries and feedback promptly. You can even make use of social listening tools to listen to what people are saying online about your brand or products.

Creating your own hashtags for the holiday season. You can stick to the regular hashtags of #BlackFriday and #CyberMonday, of course, but you can also create hashtags specific to your business. If you do, make sure you plug them on all your marketing channels- website, social media, and emails.

Using Facebook Dynamic Shopping ads, which are a great way target customers who visited your website and added a product to their cart but never followed through with the purchase.

Start an email campaign targeting current customers. When it comes to getting results, email marketing is still very effective. Triggered emails like those to customers that abandoned full online shopping carts, still tend to bring in more customers than many social media campaigns. To get the most out of your email campaign –

Categorize your email lists. Segmenting your emails into specific customer lists based on products they’ve looked at or purchased is likely to get you more email open rates.

Personalize! Include the name of the subscriber and offer specific promotions based on their location.

Create and manage your email workflows in advance. This will ensure that every email is catered to the customer receiving it, and be less work for you in the long run.

Leverage your current customer base through exclusive deals. Not only will this help build anticipation for future Black Friday deals, but it will show your loyal customers that there is some advantage in following you.

Create a countdown timer for your emails to promote urgency.

In the End
No one knows your customers as well as you do and any website adjustment or marketing campaign should be planned with them in mind. However, we hope these tips will help get you and your site on your way to holiday-ready! And if you still have questions, let us know!
Sources
Desktop retail spending on Thanksgiving Day, Black Friday and Cyber Monday in the United States from 2008 to 2016 Share of mobile online sales on Black Friday from 2013 to 2016 How to Create Detailed Buyer Personas for Your Business Get Local with ZIP Code targeting Effects of List Segmentation on Email Marketing Stats Why You Should Spend More on Google Shopping vs Text Ads
Greg McNeil

October 18, 2017

Ecommerce Platforms, Google AdWords, Google Analytics, PPC, Responsive, SEO, Social Media Marketing

Digital Marketing, ecommerce design, ecommerce website, PPC, responsive design, responsive web design, SEO
Content Writing: Taking Miva Design To The Next Level

Completing The Miva Design Picture with SEO Content Writing

So you have a killer Miva design for your online store. You’re ready to sell your great niche products to a hungry market. You’ve heard about SEO (search engine optimization). You don’t know quite how to do it, but you hope to pop up on the first page of Google someday. You keep checking, but your competitors are bumping you down to the 4th, 5th, even the 6th page of search results. What’s going on? Why aren’t your niche customers flocking to your great Miva design?

Miva Design: A Skeleton In Need of Flesh and Blood

Don’t let me confuse you: mobile responsive design is critical to the success of any online store, but it’s only part of the picture. Think of a great Miva design as the skeleton on which you’ll hang the healthy, athletic body you’re building. One critical component of that body is your store’s products. Okay, you’ve got that covered. But the final element—and the most difficult to master—is engaging, well-written content.

The doomsday predictions on increasing web use and decreasing literacy have turned out wrong. If anything, the web has all of us reading more than ever. It’s not how much we read that’s changing—but what we read, and how we read it. Tapping into this knowledge and using it strategically in your content writing is critical to engaging your customers—which, by the way, is critical in SEO.

People search the web for everything imaginable. As this article from Search Engine Land explains, people use Google not only to find specific websites, to get information, and to buy things, but also to delve deeper into a topic for which they have only basic knowledge.

Engaging, Useful Content: The New SEO Rocket Fuel

How can content improve your business’s SEO? That depends on what you’re selling. Take a step back and look at your market. Most markets that can support online stores also have knowledge and entertainment angles that businesses can leverage into blog posts.
Think about it: the only transaction you make without needing further information is your regular grocery shopping. You always get the same kind of toothpaste. You buy whatever toilet paper is on sale. This kind of market—which sells simple, cheap commodities that everyone needs—doesn’t have much of a content angle to it. But niche markets, which sell specialty products to a base of avid enthusiasts, are another story entirely!
Let’s look at it from the user’s perspective. (By the way, that’s the first rule in content writing!) Say you’re a car enthusiast. You just bought a car for customizing, and you’re joining a passionate community who modify this make of car. You’ve customized other cars, but you know very little about the specifics of this model. You want to learn about common modifications, inherent design strengths and weaknesses, and possible pitfalls before you start taking things apart. You google something like, “X model powertrain customization.” You find a great blog post at SomeKindOfCar.com/blog that explains not only the basic characteristics of the stock powertrain in your car, but some of the most popular mods to the powertrain. The post has a few links in it leading to the aftermarket car parts you’ll need for these mods. You buy the parts, noticing that the online store lives at the same URL—SomeKindOfCar.com.
Guess what? The folks at SomeKindOfCar.com just sold you the exact parts you wanted, using SEO-guided content writing.

Leveraging Content Writing for SEO

Writing great content to improve your business’s SEO takes more than an ear for language and a deep knowledge of your products. A good SEO content writer couples three things together: the artistic ability to write with power and precision, the technical knowledge of the subject matter, and a strategic SEO vision derived from detailed keyword analytics tools.

Good SEO writing isn’t just search engine food. It isn’t a poetry contest, either. It hangs squarely between best technical practices, informative coverage, and engaging style.

That’s a demanding list to hit. Many businesses can cover one or two of these requirements in-house, but not all three. If you can’t hit all three of these with your existing staff, consider outsourcing your writing to a dedicated SEO content writing team.

At 216digital, our content writing team researches every client’s market for topics, style, and voice. We analyze our clients’ existing writing on landing pages and blog posts (if a blog exists). We formulate recommendations for improving landing page copy, and we watch these changes jack that page up in Google search. Through consistent communication, we nail down a blog voice for each client. Then we crank out informative, well-written posts day after day—all of it strategically informed by our extensive suite of keyword analytics tools.

If you’re ready to watch your site leap through page rank, get in touch with our SEO content writing team today. We’d love to start talking about your next big thing.

Greg McNeil

June 12, 2015

SEO

Content Writing, Digital Marketing, Miva Design, SEO