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  • How Digital Accessibility Is Changing in 2026

    Running a website today means juggling a long list of responsibilities. Performance, security, content updates, design refreshes, AI experimentation, compliance questions. Accessibility often sits somewhere in the middle of that list. Important, but easy to push aside when other deadlines feel more urgent.

    As 2026 gets closer, keeping up is becoming more difficult. Expectations are higher, changes are happening faster, and many website owners are wondering: What does this mean for my site? How much do I need to do? How can I keep up without always scrambling to fix accessibility?

    If you’re trying to plan ahead, digital accessibility can feel like one more moving target. This article walks through three shifts shaping 2026 and offers a practical way to prepare without adding extra stress.


    Shift 1: Why Digital Accessibility Is Becoming Core Website Infrastructure

    One of the biggest changes in 2026 is how teams position the work. Instead of treating accessibility as a project with an end date, more organizations are treating it like website infrastructure. Similar to security or performance, it has to hold up through releases, new content, vendor updates, and design changes.

    Why One-Time Accessibility Fixes No Longer Work for Modern Websites

    For years, teams often handled accessibility as a one-time fix. They would address the issues, publish a report, and then move on. Most did the best they could with the time and resources available.

    Now, teams notice how quickly earlier accessibility work can lose its value if it is not part of the site’s ongoing process. Work gets passed between teams, new content is added months later, and templates are reused in unexpected ways. Accessibility gaps come back, not because people ignore them, but because there are no consistent habits to support them.

    This trend also appears in enforcement. In 2024, 41% of web accessibility lawsuits were copycat cases, according to UseableNet. Many of these organizations had already tried to improve accessibility, but as their sites changed, old issues resurfaced, or new ones emerged. Without ongoing attention, earlier efforts lose their impact.

    This is where accessibility debt builds up. Small problems add up over redesigns, framework changes, staff changes, and tight deadlines. Each issue may seem small, but together they create a growing backlog that becomes harder and more expensive to fix.

    How Standards Are Becoming the Baseline, Not the Bonus

    Another change is that expectations are becoming more consistent in contracts and partner requirements. Many organizations that used to follow WCAG 2.1 are now treating WCAG 2.2 as the new standard. This matters because it changes what vendors must support, how teams are measured, and what counts as “done.”

    For website owners, this means accessibility is less likely to be treated as a special request and more likely to be considered a standard requirement for modern websites, especially when contracts, platforms, or enterprise stakeholders are involved.

    What Accessibility as Infrastructure Looks Like in Practice

    When accessibility is treated as infrastructure, it shows up upstream. It’s embedded in the acceptance criteria, not something discovered in an audit. And it’s supported by QA so issues are found in testing, not raised by users later.

    Many teams are also seeing the benefits of using native HTML. Native elements have built-in features that assistive technologies handle well. By using standard controls, teams spend less time fixing bugs, patching ARIA, or maintaining custom widgets that can become difficult to manage.


    Shift 2: How AI Is Changing Digital Accessibility Workflows

    AI isn’t just helping teams work faster. It’s changing how websites come together in the first place. Pages are generated, components are assembled, content is drafted, and updates go live quickly, often faster than traditional review cycles can realistically support.

    For most teams, the risk isn’t one bad decision. It’s how quickly small issues can spread. When accessibility problems enter the system early, they don’t stay isolated. They show up again and again across templates, campaigns, and key user paths before anyone has a chance to step in.

    That’s why accessibility now feels less like a checklist and more like ongoing quality control. The work is about keeping experiences steady while everything around them keeps changing.

    AI Will Build More, Developers Will Still Steer

    By 2026, AI will handle much of the day-to-day building work. It will generate pages, assemble components, and draft content as part of normal production.

    But in complex environments, developers aren’t going away.

    Large organizations still need people who understand how systems fit together, how integrations behave, and where things tend to break. The role shifts away from writing every line by hand and toward guiding AI output, validating results, and fixing what doesn’t hold up in real use.

    From a digital accessibility standpoint, this changes where risk lives. Issues are less likely to come from a single coding mistake and more likely to come from how AI systems are configured, connected, and allowed to operate at scale.

    Where AI Helps and Where It Falls Short

    AI is genuinely useful for work that’s difficult to manage by hand. It can surface patterns across large sites, group related issues, and turn long reports into better priorities. It can also help draft content or suggest alt text, as long as a human reviews the final result.

    Where it falls short is in judging the actual experience of using a site.

    Modern websites are assembled from layers. Design systems, CMS platforms, personalization tools, third-party scripts, and AI-generated elements all influence what ends up in the browser, sometimes after the underlying code has already been reviewed.

    Assistive technologies interact only with what is rendered on the screen. They don’t account for intent or what the code was supposed to produce. Automated tools can catch many technical issues, but they often miss broader usability problems when the final experience becomes inconsistent or difficult to navigate with a keyboard or screen reader.

    What Teams Need Before Scaling AI

    Teams tend to get the most value from AI when the basics are already solid. That usually means consistent components, documented behavior, and shared expectations for what “done” really means.

    It also means being prepared for last-mile issues. Some accessibility problems don’t show up until everything is live and interacting. Fixing them requires ownership of the user experience, even when the root cause sits inside a vendor tool or generated workflow.

    Over time, accessibility becomes a useful signal. When AI-driven experiences fail accessibility checks, they often reveal broader quality problems, including structure, clarity, and stability, not just compliance gaps.

    By 2026, digital accessibility work will sit closer to the center of how teams manage AI quality. Not as a separate initiative, but as part of how they keep digital experiences usable, reliable, and resilient.


    Shift 3: Why Leadership and Culture Decide Whether Accessibility Actually Sticks

    Even with strong tools and standards, progress can still stall. It often comes down to how decisions are made when priorities compete.

    Where Accessibility Breaks Down Without Leadership Alignment

    Most accessibility challenges do not come from a lack of awareness. They come from unresolved tradeoffs. Teams know what needs to be done, but they are unsure who has the authority to slow things down, ask for changes, or say no when something introduces risk.

    If accessibility relies on individual advocates instead of shared expectations, it becomes fragile. Leadership alignment changes this. When accessibility is seen as part of quality, teams stop debating its importance and start planning how to deliver it within real constraints.

    What Effective Accessibility Leadership Looks Like Day to Day

    Leadership is shown more by actions than by statements. Accessibility becomes part of planning, not just a follow-up task. Teams set aside time to fix issues before release, not after problems arise. Tradeoffs are discussed openly, with accessibility considered along with performance, security, and usability.

    Clear governance supports this work. Teams know who owns decisions, how issues are prioritized, and when a release needs to pause. These signals remove uncertainty and help teams move with confidence.

    Why Skills and Shared Ownership Matter More Than Champions

    Training matters, but not as a one-time event. Skills need reinforcement as tools and workflows change.

    Designers need patterns they can reuse. Developers need reliable interaction models and accessibility testing habits. Content teams need guidance that fits fast publishing cycles. Product and project leaders need support prioritizing accessibility work early, not after problems surface.

    As these skills become more common, digital accessibility is no longer just for specialists. It becomes part of how everyone on the team works together.

    How Culture Shapes Accessibility Outcomes Over Time

    Culture is what remains when tools change, and people move on. It shows up in whether accessibility issues are treated like real bugs, whether reviews include keyboard and focus checks, and whether success is measured by task completion instead of surface-level scores.

    This shift toward focusing on real outcomes is becoming more common. Teams are now looking at whether users can complete important actions easily, not just if a scan passes.

    In 2026, organizations that keep making progress are those where leadership supports accessibility, teams share the right skills, and everyday decisions reflect these values.


    Turning These Shifts Into a Strategy That Holds Up

    These changes build on each other. Treating digital accessibility as infrastructure makes it more stable. Using AI helps teams move faster without losing control. When leadership and culture support the effort, progress continues even as priorities change.

    A practical approach for 2026 does not mean fixing everything at once. It means being consistent. Start by making sure ownership and standards are in place. Then add accessibility to the workflows teams already use, like design systems, development reviews, content publishing, and QA. Once these habits are set, scaling is about preventing backsliding, not starting over each time.


    Looking Ahead to Accessibility in 2026

    Accessibility has always been about people. It is about whether someone can complete a task, understand information, or participate fully in a digital experience without unnecessary barriers. As digital environments continue to evolve through 2026, with faster release cycles and broader use of AI, having a steady strategy becomes less about reacting and more about staying aligned.

    The teams that move forward with confidence are the ones that treat digital accessibility as part of how their digital work functions every day.

    At 216digital, we can help develop a strategy to integrate WCAG 2.1 compliance into your development roadmap on your terms. To learn more about how our experts can help you confidently create and maintain an accessible website that meets both your business goals and the needs of your users, schedule a complimentary ADA Strategy Briefing today.

    Greg McNeil

    January 7, 2026
    Web Accessibility Remediation
    2026, AI-driven accessibility, Small Business, Web Accessibility, web development, Website Accessibility
  • Making Web Accessibility a “Must Do,” Not a “Should Do”

    Most teams do not ignore web accessibility. In fact, many agree it matters. It comes up in planning meetings. Someone flags it during backlog management. There is real intent behind the conversation.

    But as the sprint fills up and deadlines stay firm, accessibility often gets pushed to a later date.

    This isn’t about a lack of concern or values. It’s a result of how teams deliver work. When digital accessibility isn’t part of daily planning, building, and review, it gets treated as optional, even if everyone agrees it matters. Anything seen as “extra” has to compete with deadlines, staffing, and budgets, so it often gets sidelined.

    Accessibility becomes non-negotiable only when it is handled the same way as quality. Not as a special initiative. Not as a periodic clean-up. But as a built-in part of how a website is designed, developed, tested, and maintained—every release, every sprint, every time.

    Why Web Accessibility Still Gets Pushed Back

    Digital teams are used to jumping on problems that cause obvious issues. If a site goes down, revenue drops. A security problem puts the business at risk. A broken checkout shows up almost immediately in the data. Those situations force action because the consequences are hard to miss.

    Accessibility doesn’t work like that. There are rarely moments that demand attention, so it’s easy for them to slip into the “we’ll get to it” category. And because it is often framed as serving a smaller group, it can get pushed aside in favor of work tied to short-term KPIs. That framing is also inaccurate. CDC data shows more than 1 in 4 adults in the United States, about 28.7%, report having a disability. The World Health Organization estimates 1.3 billion people worldwide experience significant disability.

    Many Barriers End in Abandonment

    A keyboard user tries to open a menu but can’t without a mouse. A screen reader user finds a button with no name. A customer turns on captions for a product video, but they’re missing, so the details are lost.

    Most of these users don’t report the problem. They just leave.

    That’s why accessibility is hard to prioritize. The impact doesn’t show up as a big failure. Instead, it looks like a session that ends early, a form that’s never submitted, or a customer who doesn’t return.

    From the team’s point of view, nothing seems broken. There’s no error alert or support ticket. Without seeing where someone got stuck, these moments blend into the background and are often mistaken for minor issues instead of real barriers.

    “Make It Accessible” Is Not a Plan

    Accessibility often stalls not because teams think it’s unimportant, but because there’s no clear agreement on what “done” means or who is responsible.

    When teams get a vague instruction like “make it accessible,” it’s open to interpretation. Some think it means a full redesign, while others believe a quick automated scan is enough. Without a clear, shared definition, the work either grows too big for the sprint or gets put off.

    At the same time, accessibility rarely belongs to a single role. Designers shape visual clarity and interaction patterns. Engineers handle structure, semantics, and keyboard use. Content teams shape meaning and flow. QA checks what gets validated. Legal and procurement may focus on ADA website compliance and risk exposure. When responsibility is spread without coordination, urgency fades.

    Progress begins when teams agree on a clear definition of what needs to work and make sure responsibility is visible so it doesn’t get lost.

    What Waiting Costs

    Putting off accessibility might seem easier because it saves work now, but the cost grows over time. If accessibility isn’t built in, new features can repeat the same mistakes.

    This is also where teams get caught off guard by scope. Small issues don’t stay small when they repeat. A missing focus style isn’t just one bug—it shows up across buttons, menus, and modals. If teams use different form label approaches, users get inconsistent experiences and more drop-offs. When a design system has low contrast or unclear states, every new feature inherits those problems.

    Support Load and Operational Friction Add Up

    Inaccessible experiences cause repeated problems. People can’t submit forms, open modals, or finish purchases. Each time, someone has to help, or the customer leaves.

    Either way, the cost keeps coming back until the main problem is fixed. Usually, it’s a small set of recurring issues. WebAIM’s 2024 report shows these patterns are common on home pages: missing form input labels (48.6%), empty links (44.6%), and empty buttons (28.2%). These are not abstract WCAG compliance concerns. They interrupt basic tasks and create friction that never fully goes away until the underlying pattern is fixed.

    Brand Trust Erodes in Subtle Ways

    When a site excludes people, the message is clear: you weren’t considered. That’s hard to accept with today’s expectations for inclusion, service, and care.

    Research like the UK ‘Click-Away Pound findings suggests many shoppers with access needs will leave when a site is difficult to use.

    Even for organizations that are not values-led on the surface, trust still matters. It affects retention, referrals, and how people talk about you when you are not in the room.

    Teams Burn Out on “Not Yet”

    Many organizations have people who champion accessibility. They write tickets, share resources, and speak up in reviews. But when their efforts keep getting delayed, motivation drops.

    Over time, this effort becomes exhausting. You might lose the people who care most, or keep them but risk burning them out. When that happens, it’s harder to restart web accessibility work because you lose momentum and context.

    Pressure Creates Rushed Work

    Legal risk is always present, and teams are aware of it. In 2024, UsableNet reported over 4,000 ADA lawsuits related to digital properties. Even when a complaint comes in, organizations still feel pressure to fix accessibility after the fact. Reactive remediation leads to rushed fixes and recurring problems because there’s no system to prevent the same issues from recurring.

    Reframing Web Accessibility as a Shipping Standard

    Making accessibility a shipping standard changes the conversation. It replaces vague intentions with clear steps: what needs to work, how teams check it, and how progress is kept up as the product grows.

    This doesn’t mean you have to do everything at once. It means starting with practical steps, prioritizing based on real user impact, and building a workflow that fits your usual process. That way, web accessibility becomes part of the roadmap instead of competing with it.

    A Practical Path That Makes Progress Visible (Without Blowing Up Scope)

    Start With Critical Journeys, Not “The Whole Site”

    One reason accessibility efforts stall is confusion about scope. “Make the site accessible” can sound like a total rebuild, so teams either over-plan or don’t start at all.

    Instead, start with a few key user journeys that carry the most risk—those that drive revenue, support, or important tasks. For most organizations, these include:

    • Site navigation and global layout
    • Search and filtering
    • Account creation and login
    • Checkout or lead forms
    • Support and onboarding workflows

    The goal isn’t to audit everything at once. It’s to make sure those journeys work with a keyboard and assistive technology, then remove any barriers that stop users from finishing tasks.

    Turn Findings Into a Short Priority List Teams Can Act On

    Automated tools help catch common issues and prevent regressions, but a raw report isn’t a plan. A scan just signals where to look.

    A plan is a short list of issues tied to user impact in the journeys you chose. For example:

    • A filter toggle with no accessible name slows or blocks product discovery.
    • A modal that traps focus breaks flow and can strand users mid-checkout.
    • A form error that is not announced turns submission into guesswork.

    When findings are framed as “what breaks the task,” teams can prioritize them the same way they would any product defect: what blocks completion gets fixed first.

    Create a Leadership Snapshot So the Work Stays Funded

    Web accessibility is easier to support when it’s concrete. A one-page summary that shows:

    • The top blockers in each critical journey
    • Impact (who it blocks and where)
    • Effort (quick fix vs. component refactor)
    • The handful of component-level changes that remove repeated failures

    …gives leaders something they can schedule and staff. It changes the conversation from “we should” to “we can.”

    Fix Patterns, Not Pages

    Momentum builds when you fix shared components and templates, since one improvement appears everywhere. High-impact targets usually include:

    • Modals, drawers, menus, and focus behavior
    • Form inputs, labels, errors, and validation patterns
    • Buttons, links, and interactive controls with missing/unclear names
    • Contrast failures on primary actions and key UI states

    This is how accessibility debt shrinks quickly: fix a form component once, and you reduce friction across checkout, registration, support, and lead generation.

    Define a Release Floor That Fits Normal Delivery

    A release floor keeps web accessibility from slipping back into the backlog after a big push. It also gives teams a shared definition of “done” for new UI, without making it an endless checklist.

    A practical release floor is short and repeatable:

    • Core flows are keyboard navigable and have visible focus.
    • Forms have labels and usable error recovery (not just red text).
    • Interactive components have accessible names, roles, and predictable behavior.
    • New videos include captions.
    • Key actions meet contrast requirements.

    The goal isn’t perfection. It’s to stop avoidable barriers from reaching production.

    A 90-Day Path That Builds Momentum Without Burnout

    Days 1–30: Baseline the Journeys That Matter

    Test the key journeys using keyboard navigation and a screen reader for important areas such as forms, navigation, and checkout. Use automation to find repeated issues, but focus on what affects tasks most. List the shared components that are involved.

    Also, assign someone to own the release floor and component fixes. Without a clear owner, issues tend to drift.

    Days 31–60: Remediate the Highest-Impact Components

    Focus on shared components that cause repeated problems, like dialogs, menus, form patterns, error messages, focus management, and key contrast areas. This is the quickest way to make real progress without increasing scope.

    Days 61–90: Add Guardrails So Progress Sticks

    Make it harder for regressions to slip through by adding simple QA checks on key flows, setting accessibility expectations in code reviews, and monitoring for new issues early. This is how accessibility becomes a regular practice.

    From “Someday” to “Starting Now”

    If web accessibility has been in your backlog for years, you don’t need a huge overhaul to start. Pick one important journey, find the main blockers, fix those components and templates, and set a release floor so the same issues don’t come back next sprint.

    That’s how accessibility stops being a push and becomes part of the way teams deliver.

    If your team needs support defining scope, prioritizing risk, and building a process that holds up over time, 216digital helps organizations run targeted evaluations, remediate at the component level, and maintain progress through ongoing monitoring and guidance.

    To learn more about how the ADA experts at 216digital can help build an ADA WCAG 2.1 compliance strategy to achieve ongoing, real-world accessibility on your terms, schedule an ADA Strategy Briefing.

    Greg McNeil

    December 24, 2025
    Web Accessibility Remediation
    Accessibility, ADA Website Compliance, Benefits of Web Accessibility, business case for web accessibility, Small Business, Web Accessibility, Website Accessibility
  • How Small Businesses Grapple with Web Accessibility Lawsuits

    How Small Businesses Grapple with Web Accessibility Lawsuits

    For many small business owners, the word lawsuit evokes images of high-stakes corporate battles—teams of lawyers in conference rooms, million-dollar settlements, and brands big enough to weather the storm.

    But in reality, the wave of web accessibility lawsuits sweeping across the U.S. often hits much smaller targets.

    In recent years, small businesses—local cafés, independent retailers, family-run service providers—have found themselves on the receiving end of legal complaints claiming their websites are inaccessible to people with disabilities. These cases don’t usually come with a warning. They arrive as letters in the mail, full of legal language and urgent deadlines, leaving owners stunned and scrambling to respond.

    Unlike large corporations with compliance departments and legal reserves, small business owners are often left to figure it out on their own—what went wrong, what the law actually says, and how to move forward without breaking the bank.

    And while the circumstances can feel unfair, one truth is clear: web accessibility lawsuits aren’t going away. Understanding why they happen and what you can do to prevent them is the best way to protect your business—and your peace of mind.

    Why Small Businesses Are Being Targeted

    The Rise of Web Accessibility Lawsuits

    The Americans with Disabilities Act (ADA) was enacted in 1990 to prohibit discrimination against people with disabilities in public spaces. When it was written, the internet wasn’t yet a part of everyday life—but times have changed.

    Today, many courts interpret websites as “public accommodations,” putting them under the same umbrella as physical storefronts. That interpretation has opened the door for an entirely new wave of lawsuits.

    Some are filed by individuals who genuinely struggle to access websites using assistive technologies like screen readers. Others, however, are part of a broader trend: serial filings from the same plaintiffs and attorneys across multiple states. These suits often focus on small businesses because they’re seen as more likely to settle quickly.

    To many business owners, it feels like an ambush. One day, you’re updating your menu or uploading new photos. Next, you’re being told your website violates federal law.

    Why Small Businesses Feel It More

    For large companies, web accessibility lawsuits might be just another line item in the budget. But for small businesses, even a single case can threaten financial stability.

    Legal fees, settlements, and remediation costs can easily climb into the tens of thousands of dollars. That’s not counting the time and emotional energy spent dealing with it. Some owners describe the experience as “devastating,” especially when they didn’t even know they were noncompliant in the first place.

    Part of the problem is clarity—or rather, the lack of it. There’s no single, government-issued checklist for web accessibility. While WCAG (Web Content Accessibility Guidelines) serves as the global standard, it can be difficult to interpret for non-technical teams. This uncertainty leaves small businesses vulnerable to opportunistic legal action and inconsistent enforcement.

    Common Accessibility Pitfalls That Trigger Lawsuits

    Accessibility isn’t just about how your site looks—it’s about whether everyone can use it.

    Here are the issues most commonly cited in web accessibility lawsuits:

    • Missing alternative text on images leaves screen reader users without context.
    • Low color contrast makes text hard to read for people with visual impairments.
    • Missing or mislabeled forms prevent users from submitting contact or checkout forms.
    • Keyboard traps, where menus or modals can’t be navigated without a mouse.
    • Videos without captions exclude users who are deaf or hard of hearing.
    • Inconsistent heading structures, which confuse those relying on assistive tech.

    Each one might seem minor in isolation—but together, they can make a site frustrating or even impossible to use for some visitors. And in legal terms, that can be enough to establish discrimination.

    The Danger of Reactive Fixes

    When that demand letter lands, panic is a natural response. The instinct is to fix things—fast. But rushing into patchwork solutions can backfire.

    Reactive fixes often lead to:

    • Rushed, costly work. Under pressure, businesses may implement quick fixes or install accessibility overlays. These promise “instant compliance” but often introduce new accessibility barriers.
    • Repeat lawsuits. A settlement doesn’t guarantee safety. If underlying issues persist, another plaintiff can file again.
    • Operational disruption. Time spent dealing with attorneys and developers means less time running your business.
    • Reputation damage. Web accessibility lawsuits can spread quickly online, leading customers to question your values or professionalism.

    A reactive mindset puts out today’s fire—but it doesn’t build long-term resilience.

    A Practical Path Forward

    The good news: accessibility doesn’t have to be overwhelming or financially crushing. A thoughtful, steady approach can protect your business and make your site stronger for every customer.

    1. Start with a Risk Assessment

    You can’t fix what you don’t know. Begin with an accessibility audit to see where you stand.

    Automated tools can catch obvious issues like missing alt text or broken labels, while manual testing—especially by someone familiar with assistive tech—uncovers deeper usability problems.

    Focus on the most impactful changes first: navigation, forms, buttons, and media. You don’t need to be perfect on day one, but you do need a plan.

    2. Be Wary of “Quick Fix” Tools

    Accessibility overlays and plug-ins often advertise themselves as easy, one-click solutions. Unfortunately, courts have already ruled that these tools do not equal compliance.

    They may mask issues visually, but they rarely address the root cause in your site’s code or structure. Instead, invest your time in meaningful remediation—updates to templates, alt text, ARIA labels, and keyboard navigation. Those changes last.

    3. Make Accessibility an Ongoing Habit

    Accessibility isn’t a box you check once—it’s a standard you maintain.

    Treat it like any other part of your content process:

    • Add alt text when uploading new images.
    • Check contrast when designing new banners.
    • Test your forms after updates.

    By embedding accessibility into daily operations, you avoid regressions and build muscle memory for future projects.

    4. Document Your Efforts

    Intent matters. If you’re ever challenged, showing proof of good-faith efforts can go a long way.

    Keep records of audits, remediation steps, developer training, or accessibility statements. These documents show that you’re working toward compliance—not ignoring it. Courts tend to look more favorably on businesses that can demonstrate ongoing commitment, even if their site isn’t perfect yet.

    5. Bring in Expert Support

    Some accessibility barriers—especially those involving ARIA attributes, dynamic content, or complex UI elements—require specialized expertise. Partnering with an experienced accessibility consultant or development team ensures your fixes are accurate, lasting, and compliant.

    Think of it like hiring a professional accountant during tax season. You could try to do it yourself, but expert guidance saves you from costly mistakes later.

    The Upside: Accessibility as an Advantage

    Many businesses come to accessibility through fear of web accessibility lawsuits—but stay for the benefits.

    Accessibility isn’t just risk management. It’s good business.

    • More customers. Over 70 million Americans live with a disability, representing nearly $490 billion in disposable income.
    • SEO gains. Search engines reward clear structure and descriptive text—two cornerstones of accessibility.
    • Better user experience. Simplified navigation and cleaner layouts make your site easier for everyone to use.
    • Future readiness. Accessibility standards continue to evolve. Starting now means you’re already ahead of the next update.

    When you approach accessibility as an investment in usability—not just compliance—you build trust, credibility, and customer loyalty.

    A Message of Reassurance

    If you’ve been hit with a lawsuit or are afraid of one coming, take a breath. You’re not alone. Thousands of small businesses are navigating the same challenges.

    Yes, the system can feel unfair. But accessibility itself isn’t your enemy—it’s your opportunity to create a better experience for everyone who visits your site.

    With a proactive mindset, steady progress, and expert help where needed, you can reduce risk without draining your resources.

    Small, consistent improvements go further than perfection ever will.

    Support, Not Scrutiny—That’s Where Change Begins

    Web accessibility lawsuits have created an uneasy environment for small businesses—caught between complex rules and opportunistic claims. But the way forward doesn’t have to be reactive or defensive.

    By understanding common pitfalls, focusing on meaningful fixes, and committing to accessibility as an ongoing practice, you can move from uncertainty to confidence.

    Accessibility isn’t about flawless compliance overnight. It’s about inclusion, usability, and respect—for your customers, your business, and your community.

    When your website works for everyone, you’re not just avoiding lawsuits.

    You’re building a stronger, more resilient brand—one that welcomes every visitor, every time.

    If you’re unsure where to begin or want clarity on your current risk, 216digital offers personalized ADA briefings designed to help small businesses understand their obligations, assess exposure, and chart a practical path forward.

    Schedule an ADA Briefing today and take the first step toward peace of mind and long-term compliance.

    Greg McNeil

    September 25, 2025
    Legal Compliance
    Accessibility, ADA Lawsuit, Small Business, web accessibility lawsuits, Website Accessibility
  • Web Accessibility: A Must for Small Businesses

    Ever wonder if your website might be quietly turning people away? 

    As a small business owner, you already have plenty to juggle—so it’s easy to think web accessibility isn’t a top priority. But what if ignoring it costs you sales, hurts your reputation, and even puts you at risk for legal trouble?

    The good news is that it’s never too late to start. By making your site accessible to everyone, you can reach more customers, show you care about every visitor, and stand out in a crowded market. Let’s explore why web accessibility matters and how simple steps can make a big difference for your business.

    What Is Web Accessibility?

    Web accessibility means designing websites so everyone can use them, including people with disabilities. It involves making sure your site works for those relying on screen readers, keyboard navigation, or other assistive tools. This includes people who have visual or hearing impairments, limited mobility, or cognitive differences.

    But accessibility benefits more than just people with disabilities. It also helps those with temporary injuries, older devices, or slow internet, and those who can’t hear audio in noisy places. By following standards like the Web Content Accessibility Guidelines (WCAG), your small business can create a smoother, more inclusive online experience for every visitor.

    Why Accessibility Matters for Small Businesses

    Reach More Customers

    The Centers for Disease Control and Prevention (CDC) says that more than 1 in 4 adults in the United States have some type of disability. That’s a huge group of potential customers who may struggle with a site that isn’t accessible. But accessibility also helps others—like older adults, people with temporary injuries, or those using slow internet.

    By making your site easier to use, you can connect with a bigger, more diverse audience. In fact, studies show that businesses that focus on accessibility can see up to a 20% increase in their customer base.

    Improve Your SEO

    Did you know that accessible websites can rank higher in search results? Search engines favor sites that are easy to read and navigate. Features like clear headings, alt text for images, and proper HTML tags not only help users but also boost your SEO.

    For example, the radio program This American Life added transcripts for each episode, increasing search traffic by almost 7%. By making your site more accessible, you, too, can improve your visibility and attract more organic traffic.

    Build a Better Brand

    People today care about inclusivity. A 2023 study showed that 70% of consumers prefer brands committed to diversity and inclusion. By making your website accessible, you show that you value every customer. This builds trust and loyalty, setting you apart from other businesses.

    Avoid Legal Risks

    The Americans with Disabilities Act (ADA) requires businesses to make their services, including websites, accessible. If you don’t, you might face expensive lawsuits. In 2024, over 4,000 ADA lawsuits were filed, and more than 33% targeted small businesses.

    Why the focus on small businesses now? First, there are more small businesses overall. Second, large companies have been dealing with accessibility lawsuits for years, so many have strong accessibility programs already in place. Settlements can cost anywhere from $10,000 to $100,000—plus legal fees. By making your site accessible now, you can avoid these risks and show customers you care.

    Don’t Let Cost Hold You Back

    Improving accessibility takes time and money, but it doesn’t have to break the bank. Start with the biggest issues, like adding alt text or fixing color contrast. These small changes can make a huge difference. Plus, if you’re in the U.S., you may qualify for the Disabled Access Credit to help with costs.

    Including accessibility from the start also saves money later. You won’t need expensive redesigns or add-ons if you prioritize accessibility now. Accessible sites often run more smoothly, which can reduce hosting and maintenance costs in the long run.

    Practical Steps to Start Your Accessibility Journey

    Feeling overwhelmed? Don’t worry—you can begin with small, simple steps:

    Check Your Site’s Accessibility

    Regularly audit your website for accessibility issues. There are  free tools like WAVE and Google Lighthouse that can help you identify problems, such as missing alt text for images. For a deeper look, think about hiring an accessibility expert.

    Stay Informed and Up-to-Date

     Web Content Accessibility Guidelines (WCAG) and best practices can evolve over time. Stay informed about any changes and make updates to your website as necessary to remain compliant.

    Train Your Team

    Train your staff, especially those involved in website management and content creation, about web accessibility. This helps create a culture of inclusivity and ensures that accessibility remains a priority.

    Offer Accessible Customer Support

    Provide different ways for people to contact you—phone, email, or live chat. Make sure these options are usable by everyone, including people with assistive devices.

    How Accessibility Helps Your Business

    When you make your website accessible, you can:

    • Increase Sales: If your site is easier to use, more people will stay and buy.
    • Boost Customer Loyalty: People remember brands that make them feel included.
    • Strengthen Your Brand: Being known for inclusivity helps you stand out.

    Take the First Step

    Starting your journey toward accessibility doesn’t have to be scary. Take small actions, keep improving, and celebrate your wins. The benefits—like reaching more customers, getting better SEO results, and strengthening your brand—are worth the effort.

    At 216digital, we will help develop a strategy to integrate WCAG 2.1 compliance into your development roadmap on your terms so that you can focus on what matters: your business. Don’t wait—make your website accessible now. Schedule an ADA briefing with us to get started!

    Kayla Laganiere

    January 15, 2025
    The Benefits of Web Accessibility
    Accessibility, ADA Compliance, Benefits of Web Accessibility, Small Business, Website Accessibility
  • Why Small Businesses Face More ADA Web Lawsuits

    Why Small Businesses Face More ADA Web Lawsuits

    In the bustling world of small business, every penny counts. So, it’s no wonder that when an unexpected expense pops up, it can feel like a huge blow. One such cost that’s been increasingly affecting small businesses lately is the rise in web ADA lawsuits. These lawsuits, centered around web accessibility, are not just a concern for big corporations but have also become a significant issue for mom and pop shops. Let’s dive into why small businesses are particularly vulnerable to these lawsuits, how ADA website compliance has become a recent battleground, and what you can do to ensure your site is up to snuff.

    Understanding Web Accessibility and ADA Lawsuits

    Before we get into why small businesses are targeted, let’s start with the basics. The Americans with Disabilities Act (ADA) is a law designed to ensure that people with disabilities have equal access to all aspects of public life, including the digital world. Web accessibility falls under this mandate, meaning that websites need to be usable by people with various disabilities, such as vision impairments, hearing loss, or mobility issues.

    In recent years, ADA lawsuits focusing on web accessibility have surged.  In 2023 alone, plaintiffs filed 4,605 federal and state-filed ADA-related digital lawsuits across the United States. This trend shows no sign of slowing down, with organizations of all sizes—small businesses to Fortune 500 companies—finding themselves in litigation.

    The idea is that if your website isn’t accessible to everyone, including those with disabilities, you could be breaking the law. This has led to a spike in legal actions, with plaintiffs’ lawyers targeting businesses they believe are not compliant with ADA standards.

    Why Are Small Businesses Targeted by Plaintiffs’ Lawyers?

    You might wonder why small businesses, especially those run by hardworking mom and pop owners, seem to be hit harder by these lawsuits than larger companies. Here are a few reasons why small businesses are often in the crosshairs:

    1. Limited Resources: Small businesses often operate with tight budgets and limited staff. This means they might not have the resources to keep up with all the legal and technical requirements for web accessibility. Large corporations, on the other hand, typically have dedicated teams and budgets for compliance and legal matters.
    2. Less Robust Defense: When a lawsuit is filed, it often involves extensive legal fees and time-consuming processes. Small businesses might find it harder to mount a strong defense against these lawsuits compared to larger companies that have in-house legal teams or access to experienced attorneys.
    3. Higher Visibility: Many small businesses have websites that might not be as well maintained or as accessible as those of larger businesses. This makes them more noticeable targets for plaintiffs’ lawyers who are on the lookout for non-compliant sites.
    4. Insurance Coverage: Small businesses might not have insurance that covers ADA-related lawsuits, or their coverage might not be comprehensive enough to handle the costs. Larger businesses are more likely to have insurance policies that include legal protections for such issues.

    ADA Website Compliance: The Latest Tactic Used by Plaintiff’s Lawyers

    As the internet has become a crucial part of doing business, ADA website compliance has emerged as a new tactic for plaintiffs’ lawyers. Here’s why this is happening:

    1. Increased Focus on Digital Accessibility: With the rise of online shopping and digital services, accessibility issues have become more visible. Plaintiffs’ lawyers have noticed this trend and are using it as a new avenue to pursue claims.
    2. Ambiguity in the Law: The ADA was enacted in 1990, long before the internet became a staple of daily life. As a result, there is some ambiguity about what constitutes compliance for websites. This lack of clear guidelines means that plaintiffs’ lawyers can argue their cases based on their interpretations of the law.
    3. Settlement Potential: For many businesses, settling out of court is less costly than fighting a lawsuit. Plaintiffs’ lawyers know this and may target small businesses that are more likely to settle quickly rather than face lengthy legal battles.
    4. Rising Awareness: As more people become aware of web accessibility issues, there is an increased chance of someone noticing and reporting non-compliant websites. This rising awareness has led to more lawsuits being filed.

    How to Make Sure Your Small Business Website is ADA-Compliant

    Now that we’ve covered why small businesses are often targeted and how ADA website compliance has become a popular legal battleground, let’s talk about what you can do to ensure your website is up to standard.

    1. Understand Web Accessibility Guidelines: The Web Content Accessibility Guidelines (WCAG) are a set of standards designed to make web content more accessible. Familiarize yourself with these guidelines to understand what needs to be done. They cover aspects like text readability, alternative text for images, and keyboard navigation.
    2. Conduct a Website Audit: Regularly audit your website for accessibility issues. There are tools available online that can help you identify problems, such as missing alt text for images or issues with color contrast. Consulting with a specialist firm like 216digital to conduct a thorough audit can also be a wise investment.
    3. Incorporate Accessibility Features: Make sure your website includes features that assist users with disabilities. This can include adding captions to videos, ensuring that your site is navigable by keyboard, and using descriptive link text.
    4. Test with Real Users: If possible, get feedback from real users who have disabilities. Their experiences can provide valuable insights into areas where your website might need improvement.
    5. Stay Informed and Up-to-Date: Web accessibility standards and best practices can evolve over time. Stay informed about any changes and make updates to your website as necessary to remain compliant.
    6. Seek Professional Help: If you’re unsure where to start or need assistance, consider consulting with an accessibility expert or web developer who specializes in ADA, like 216digital. We can guide you through the process and help ensure that your website meets all necessary standards.
    7. Implement Ongoing Training: Train your staff, especially those involved in website management and content creation, about web accessibility. This helps create a culture of inclusivity and ensures that accessibility remains a priority.

    Protect Your Small Business With 216digital

    ADA website compliance is crucial for small businesses, with significant implications that shouldn’t be overlooked. Plaintiffs’ lawyers often target mom-and-pop shops, making it essential to take proactive steps to ensure your website meets accessibility standards. By staying informed, conducting regular audits, and integrating accessibility features, you not only safeguard your business against costly lawsuits but also create a more inclusive experience for all your customers.

    To ensure your website is fully compliant and accessible, consider scheduling an ADA briefing with 216digital. Our team can guide you through the complexities of web accessibility, helping you create a welcoming online space for everyone while protecting your business from potential legal risks. Don’t wait until it’s too late—reach out to us today to secure your website’s future.

    Greg McNeil

    August 21, 2024
    Legal Compliance
    Accessibility, ADA Compliance, ADA Website Compliance, Small Business, Web Accessibility, Website Accessibility

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