ADA Compliance Archives - Page 4 of 12/Tag

Are ADA Lawsuits Truly Addressing Web Accessibility Concerns or Financial Motives?

The Americans with Disabilities Act (ADA) was enacted in 1990 to prohibit discrimination and ensure equal opportunities for people with disabilities, promoting accessibility in physical spaces, employment, transportation, and communication. Its core intent was, and still is, to remove barriers, offering individuals with disabilities equitable access to spaces, services, and information. Yet, as technology evolved, so did the legal landscape.

Today, ADA lawsuits increasingly target digital spaces, focusing on web accessibility. However, many argue that many of these cases may be financially motivated rather than genuinely aimed at improving user accessibility.

This article will explore whether ADA lawsuits in the digital realm truly address accessibility concerns or have become vehicles for profit, disproportionately affecting small businesses and often failing to create meaningful accessibility changes.

ADA’s Original Purpose: Accessibility for All

Digital spaces were in their infancy when the ADA was introduced, and web accessibility wasn’t yet a primary focus. Over time, however, the need for digital accessibility became apparent as websites and apps became essential tools for daily life. The ADA’s promise of equal access naturally extended into these new spaces, with courts ruling that websites should be accessible to individuals with disabilities. In principle, these lawsuits aimed to push businesses toward compliance, making the digital world as accessible as the physical one.

However, the sharp increase in web accessibility lawsuits has sparked debates. While some argue that these lawsuits hold businesses accountable, others claim they’ve strayed from the ADA’s purpose and are instead exploited for financial gain.

The Surge in Web Accessibility Lawsuits: Financial Motives or Accessibility Goals?

Data shows a dramatic increase in ADA-related digital accessibility lawsuits. According to a report from UsableNet, over 4,000 digital accessibility lawsuits were filed in 2023 alone, with the majority in industries like retail, food service, and e-commerce. Many of these lawsuits are part of what some legal experts call “drive-by” or “surf-by” suits, where plaintiffs—or law firms—quickly identify accessibility issues, sometimes without ever attempting to use the site.

A well-known case involves Domino’s Pizza, which was sued by a visually impaired man who claimed the company’s website and mobile app were incompatible with his screen reader, making ordering food online impossible. In this instance, the lawsuit gained national attention, ultimately resulting in the Ninth Circuit Court ruling in favor of the plaintiff. While this case had an accessibility-focused outcome, it highlighted the complexities of web accessibility requirements under the ADA. Smaller businesses, however, often lack the resources to navigate lengthy litigation, and settlements can be a quicker option.

High-Profile Examples and “Drive-By” Suits

Certain plaintiffs and legal firms have been linked to hundreds, if not thousands, of ADA lawsuits. These “drive-by” or “surf-by” suits are often filed in large batches across multiple jurisdictions, targeting businesses with minor web accessibility issues. In these cases, it’s common for plaintiffs and attorneys to demand settlements without requiring that accessibility issues be addressed. This approach raises questions about the true intention behind these cases: Are they serving individuals with disabilities or simply a means to extract settlements?

High-profile cases aside, small businesses bear the brunt of such lawsuits. For example, a local bakery or a small online retailer with limited technical knowledge and budget may unknowingly operate a website that needs to be fully ADA-compliant. When targeted by a lawsuit, they often find the cost of defending themselves too high, pushing them toward a settlement which rarely requires accessibility improvements.

The Disproportionate Impact on Small Businesses

Due to limited resources and awareness, small businesses are especially vulnerable to ADA lawsuits. Unlike large corporations, small business owners often lack dedicated legal or compliance departments, making it difficult for them to implement and maintain accessible websites. The financial strain can be significant; they face legal fees, potential settlements, and the cost of redesigning their websites for compliance.

For many small businesses, even the threat of an ADA lawsuit is enough to cause financial stress. Paying legal fees and settlements can exhaust their budgets, sometimes leading to layoffs or even closures. While larger businesses may view these costs as part of risk management, small businesses face disproportionate consequences despite representing a smaller fraction of the digital marketplace.

Are ADA Lawsuits Leading to Real Accessibility Improvements?

With the increase in ADA lawsuits, one might assume that digital accessibility has improved dramatically. However, evidence suggests otherwise. Many cases settle out of court without requiring the business to make its website accessible. In these instances, settlements may address plaintiffs’ demands but leave broader accessibility issues unresolved.

While larger companies might use settlements to improve accessibility, smaller businesses often struggle to implement changes even after legal action. Without clear guidelines from the ADA on web accessibility standards, businesses are left in a legal gray area, leading to inconsistent and often inadequate improvements. For meaningful change, legal actions would need to enforce accessibility upgrades as part of their resolutions. Unfortunately, in many cases, financial gain appears to take precedence over accessibility outcomes.

How to Protect Yourself from Frivolous ADA Lawsuits

Despite the challenges, businesses can proactively mitigate the risk of ADA lawsuits and ensure their websites are accessible. Here are several strategies:

Conduct Regular Accessibility Audits

Regularly assessing your website for accessibility compliance is essential. Automated tools and manual testing can help you catch and fix issues that may otherwise go unnoticed. While automated tools can identify many technical problems, manual testing is often necessary to ensure a website is accessible.

Follow WCAG Guidelines

The Web Content Accessibility Guidelines (WCAG) 2.1 are the global standard for web accessibility. While not legally binding under the ADA, adhering to these guidelines demonstrates a commitment to accessibility and can help businesses defend themselves against lawsuits.

Partner with Accessibility Experts

Hiring an external firm with expertise in web accessibility can provide invaluable insights and help you develop a compliance strategy. Accessibility experts like 216digital understand the nuances of ADA and WCAG compliance, making them well-equipped to help businesses avoid common pitfalls.

Stay Informed on Legal Trends

ADA compliance in the digital space is rapidly evolving, and staying informed on relevant lawsuits and rulings can help businesses understand potential risks. Engaging with industry groups or associations that focus on digital accessibility can also provide guidance and resources.

Maintain Documentation and Accessibility Policies

Documenting your efforts to comply with accessibility standards can help demonstrate a proactive approach. Maintaining a web accessibility policy and records of improvements can strengthen your defense if faced with a lawsuit.

Moving Toward Meaningful Change in Web Accessibility

For ADA lawsuits to truly serve their intended purpose, they need to result in real accessibility improvements rather than financial settlements alone. While some cases serve as important reminders for businesses to make their websites accessible, the prevalence of drive-by suits highlights the need for more explicit standards and legal reform. Small businesses, in particular, require more guidance and support to achieve compliance without facing financial ruin.

A Call for a Balanced Approach

In conclusion, ADA lawsuits can be a powerful tool for advancing web accessibility, but only if they prioritize access over profit. For meaningful progress, lawsuits should focus on enforcing change rather than leveraging settlements. By adopting proactive accessibility strategies, businesses can protect themselves from frivolous lawsuits and contribute to a more inclusive digital landscape for all users.

By taking steps to prioritize accessibility, companies can reduce their exposure to ADA lawsuits and ensure that their websites are accessible to all users, fulfilling the original purpose of the ADA. For any organization, compliance is a legal obligation and an opportunity to create an inclusive and user-friendly digital experience.

Ready to get started? Schedule a complimentary ADA strategy briefing with 216digital today. Let’s work together to protect your online business!

Greg McNeil

November 4, 2024

Legal Compliance

Accessibility, ADA Compliance, ADA Website Compliance, Web Accessibility, Website Accessibility
Why 100% ADA Compliance Isn’t Realistic
If you own a website or create online content, it’s crucial to understand what ADA compliance truly entails. In today’s digital landscape, failing to address accessibility isn’t just a missed opportunity—it’s a potential liability. Despite promises from certain agencies claiming they can make your site “100% ADA-compliant,” the reality is more complex. Can any website truly meet full compliance in an ever-evolving digital world? Let’s take a closer look at what this means and why a one-size-fits-all solution may not be enough to protect you from legal risks or to provide a genuinely accessible experience.

What is ADA Compliance?

The Americans with Disabilities Act (ADA) was passed in 1990 to ensure that people with disabilities have equal rights and opportunities. While the ADA doesn’t specifically mention websites, it has been interpreted to apply to them, especially under Title II (which covers state and local governments) and Title III (which focuses on public accommodations like businesses).

For websites, ADA compliance often means following the Web Content Accessibility Guidelines (WCAG). These guidelines help make online content more accessible to everyone, including those with visual, auditory, or other disabilities. The WCAG principles can be summed up as follows:
- Perceivable: Information must be presented in a way that users can perceive, like providing text alternatives for images.
- Operable: Users must be able to navigate and interact with the content using various devices and assistive technologies.
- Understandable: Information and user interfaces should be clear and straightforward.
- Robust: Content must be compatible with current and future user agents, including assistive technologies.
Can a Website Be 100% ADA-Compliant?

Now, here’s the tricky part: claiming that a website can be 100% ADA compliant is not only misleading but also unrealistic, and there is no legal definition. Why is that? Because the web is constantly changing. New technologies, design trends, and content updates can all affect how accessible a website is. Lastly, the Department of Justice has never set in stone what it means for a website to be legally compliant.

Accessibility Standards vs. Ongoing Compliance

Understanding the difference between achieving accessibility standards and maintaining compliance is crucial. You might partner with an agency that helps you meet specific accessibility goals today. However, if you don’t continue to monitor and update your website, you could risk falling out of compliance as your site evolves.

For example, if you add new content or change your design, you need to ensure those changes also meet accessibility standards. This ongoing effort is what keeps your website welcoming and usable for all visitors.

False Claims by Agencies

Many agencies will promise they can make your website “fully ADA compliant.” They might use phrases like “one-time fix” or “permanent compliance.” While that sounds appealing, it’s often not realistic. Here’s why:
1. One-Time Solutions: If an agency offers a quick, one-time fix, be cautious. Accessibility isn’t a set-it-and-forget-it situation. Websites need continuous updates and adjustments.
2. Guaranteed Compliance: Some agencies might claim they can guarantee compliance. However, there is no set legal standard for web compliance. You might still face ADA lawsuits even after working with an agency.
3. Frivolous ADA Lawsuits: It’s unfortunate, but there are frivolous ADA lawsuits out there. Some businesses are sued over accessibility issues that seem exaggerated. This highlights the importance of taking genuine steps toward accessibility rather than relying on empty promises.
What to Look For in an Agency

So, how do you find the right agency for web accessibility services? Here are some tips to help you choose wisely:
1. Continuous Support: Look for agencies that offer ongoing support instead of just a one-time fix. This could include regular audits and updates based on user feedback.
2. Transparency: A reputable agency should be clear about what they can and cannot guarantee. They should help you set realistic expectations for what compliance looks like.
3. Education: The best agencies will not only assist you in making your website compliant but will also educate you on how to maintain accessibility in the long run. Knowledge is power!
4. Customized Solutions: Every website is unique. An effective agency should be willing to tailor their approach to meet your specific needs and goals.
Setting Realistic Expectations

As a website owner, setting realistic expectations about what ADA compliance means for your site is crucial. Accessibility is a journey, not a destination. While you can take significant steps to improve your site’s accessibility, it’s essential to recognize that this is an ongoing commitment.

Be wary of agencies that promise a quick fix or complete compliance. Instead, look for partners who understand the evolving nature of web content and can help you adapt over time.

Secure Lasting Accessibility with 216digital

The web is dynamic, and maintaining accessibility requires ongoing effort. Choosing an agency focused on continuous support and education equips you to create an inclusive online space for everyone

At 216digital, we prioritize not only bringing your website into compliance but also educating you on how to maintain and enhance accessibility long after your project is complete. We’re committed to supporting you on this journey every step of the way.

We encourage you to schedule an ADA briefing with us to learn how we can help you navigate the complexities of web accessibility. Together, we can ensure your website remains welcoming and usable for all visitors.

Embrace the journey, and let’s make the web a better place for everyone!
Greg McNeil

November 1, 2024

Legal Compliance

Accessibility, ADA Compliance, ADA Lawsuit, ADA Website Compliance
Is Your Website ADA-Compliant?
Ever wonder if your website is truly welcoming to all visitors? It’s easy to think, “My site looks great. It works smoothly—why worry?” But here’s the catch: a good-looking, functional site isn’t always an accessible one. And if your website isn’t ADA compliant, you could be unintentionally shutting the door on a massive group of potential visitors and customers—people with disabilities.

Let’s put it this way: imagine if a brick-and-mortar store had narrow, cluttered aisles or no ramps. Customers with mobility challenges would struggle to get in or move around. Now, think of your website as that store. If it isn’t built with accessibility in mind, visitors with disabilities may find it impossible to navigate, use, or even understand what you’re offering.

So, is your website ADA-compliant? If you’re not sure or have never checked, this guide is for you. We’ll break down what ADA compliance means, why it matters, the standards to follow, and how you can ensure your site is welcoming to all. Ready to see if your online space meets the mark? Let’s dive in.

Why ADA Compliance Matters

Making sure your website is ADA-compliant isn’t just a box to check off—it’s a vital part of running a business that’s inclusive and future-proof. An accessible website means everyone, regardless of ability, can navigate, engage with, and enjoy your content. This approach not only helps build trust and loyalty but can also increase your audience and improve user satisfaction. And let’s not forget, it comes with important legal and business benefits.

Legal Implications

The Americans with Disabilities Act (ADA) requires that businesses—including their websites—be accessible to everyone. If your site isn’t ADA-compliant, you could be in for a rough ride. The number of ADA-related lawsuits has been rising fast. In 2023, for instance, over 4,500 web accessibility lawsuits were filed in the U.S., which was a 15% increase from the year before, according to UsableNet.

Courts have been clear that digital spaces are covered by the ADA, even though it was created before the internet as we know it existed. And it’s not just big businesses being targeted—small and medium-sized businesses have also found themselves in legal hot water over inaccessible sites. Legal fees, settlements, and potential damage to your reputation can add up quickly, costing far more than making your website compliant in the first place. By focusing on accessibility, you’re not just protecting your business; you’re showing that inclusivity is a priority.

Expanding Your Audience

Making your site ADA-compliant isn’t just about sidestepping legal issues—it’s also about reaching more people. The World Health Organization (WHO) reports that over 1 billion people globally live with some form of disability. In the U.S., the Centers for Disease Control and Prevention (CDC) says that 26% of adults have some kind of disability. This includes a wide range of challenges, from visual and hearing impairments to mobility and cognitive issues.

Think about it: if your website is easier to use for people with disabilities, you’re opening your doors to a vast number of potential customers who might have otherwise struggled with your site. In fact, a study in the U.K. found that 71% of users with disabilities will leave a site that’s hard to use, and 82% of them are willing to spend more on a site that’s accessible. That’s a lot of potential revenue and customer loyalty that can be yours just by making your site more inclusive.

Understanding Web Accessibility Standards

To create an accessible website, it’s essential to understand key standards, particularly the Web Content Accessibility Guidelines (WCAG). These guidelines, developed by the World Wide Web Consortium (W3C), provide a roadmap for making web content more accessible to people with disabilities.

Key Principles of WCAG

The WCAG outlines four fundamental principles, often remembered by the acronym POUR:
1. Perceivable: Information must be presented in ways that users can perceive. This means providing text alternatives for images, using captions for videos, and ensuring sufficient contrast between text and background colors.
2. Operable: Users should be able to navigate the site using various methods. This includes keyboard navigation and the ability to pause or stop animations.
3. Understandable: Content and navigation must be easy to understand. This includes using clear language, consistent navigation, and proper labeling of forms.
4. Robust: Content should be compatible with various technologies, including assistive technologies like screen readers. This means writing clean, semantic HTML.
By adhering to these principles, you’ll be well on your way to creating a more accessible website.

Common Barriers to Web Accessibility

Even with the best intentions, many websites still have barriers that prevent people with disabilities from accessing their content. Here are a few common issues:

Images Without Alt Text

Images can be a significant barrier if they don’t have descriptive alt text. Alt text is essential for users who rely on screen readers, as it provides context about the image.

Poor Color Contrast

If the contrast between your text and background is too low, it can be challenging for individuals with visual impairments to read your content. Aim for a contrast ratio of at least 4.5:1 for normal text.

Inaccessible Forms

Forms are often problematic. If they lack labels or instructions, users with disabilities may find it challenging to fill them out. Always ensure that forms are correctly labeled and provide clear instructions.

Lack of Keyboard Navigation

Many users with disabilities rely on keyboard navigation rather than a mouse. If your website doesn’t support this, it can create significant barriers.

Testing Your Website for Accessibility

Now that you understand the importance of ADA compliance and common barriers, how do you ensure your website is accessible? Here are some methods for testing your site:

Manual Checks

Begin with manual checks of your website. Go through your site using only the keyboard. Can you navigate easily? Test your forms to see if they’re usable without a mouse. This basic level of testing can reveal a lot about your site’s accessibility.

Automated Tools

Automated accessibility testing tools can help identify many common issues quickly. Here are a few popular options:
- WAVE: This browser extension evaluates accessibility and highlights issues on your page.
- Lighthouse: Built into Chrome’s developer tools, Lighthouse provides audits of various web aspects, including accessibility.
While these tools are helpful, they don’t catch everything. They should be used in conjunction with manual checks to ensure a truly ADA-compliant website.

User Testing with Assistive Technologies

The best way to understand how ADA-compliant your site truly is is to test it with real users who have disabilities.
- Screen Readers: Ask users to navigate your site using popular screen readers like JAWS or NVDA.
- Keyboard Navigation: Observe how users interact with your site using only a keyboard.
Getting feedback from users with disabilities will give you insights that automated tools might miss.

Practical Steps to Improve Accessibility

Once you’ve identified accessibility issues on your site, what should you do next? Here are some practical steps you can take:
- Start with an Accessibility Audit: Before making any changes, conduct a comprehensive audit of your website. Use both automated tools and manual checks to identify barriers.
- Prioritize Quick Wins: Addressing some accessibility issues can take time, but there are many “quick wins” you can tackle right away.
- Implement Staff Training and Awareness: Accessibility is not just a one-person job. Ensure your content creators, developers, and designers are trained on best practices for maintaining and improving web accessibility.
- Monitor Accessibility Consistently: Regular audits are essential, but ongoing monitoring ensures that new updates don’t introduce issues. Services like 216digital’s a11y.Radar can help by continuously checking for compliance and alerting you to new challenges.
Conclusion

Making sure your website is ADA-compliant is more than just checking a legal box—it’s about creating a space where everyone feels welcome. Prioritizing accessibility can open your business to a wider audience, boost user satisfaction, and even shield you from potential legal issues. But let’s be honest: navigating the ins and outs of accessibility can feel overwhelming.

That’s where we come in. At 216digital, we’re here to make it simple. Schedule an ADA briefing with us to find out if your website is at risk and how we can help make it more inclusive. Don’t wait until there’s a problem; get ahead of it and show your commitment to accessibility today. Your future customers (and your peace of mind) will thank you!
Greg McNeil

October 30, 2024

Legal Compliance

Accessibility testing, ADA Compliance, ADA Lawsuit, WCAG, Web Accessibility
A Case for Starting Accessibility Early in Development
When you’re kicking off a new web project, it’s easy to focus on exciting features and visual design. But here’s something that often gets pushed aside until it’s almost too late: accessibility. The truth? Accessibility isn’t just a box to check off at the end of development; it’s a fundamental part of creating an inclusive, user-friendly experience from day one. To truly succeed, you need to start accessibility early.

Think about it: no one wants to realize their new website or app needs major tweaks just to be usable for everyone. Starting accessibility early not only benefits people with disabilities but boosts usability for all your users, saves you money, and keeps you in line with standards like Web Content Accessibility Guidelines (WCAG). And who doesn’t want to avoid headaches later on?

Let’s break down why embedding accessibility into your project from the very beginning is worth every bit of effort—and how to make it happen smoothly.

Why Start Accessibility Planning from the Beginning?

Making accessibility a priority from day one can feel like a big commitment, but here’s what you gain by choosing to start accessibility early:

Avoid Costly Retrofits

Fixing accessibility issues at the end of a project can mean reworking significant parts of your site—an expensive and time-consuming ordeal. Imagine designing your site, launching it, and then realizing it doesn’t meet accessibility standards. Adding features like keyboard navigation or fixing color contrast at that point can mean redoing large chunks of your design. Planning for these details early on keeps everything smoother (and kinder on your budget).

Enhance User Experience for All

When you start accessibility early, you set the stage for a user experience that is friendly and inclusive for everyone. Accessibility isn’t just for those with disabilities—it’s for everyone. Features like clear navigation, easy-to-read text, and well-labeled elements make browsing better for all users. Designing with accessibility in mind from the start ensures these benefits are baked in, rather than added later.

Stay Compliant and Avoid Legal Issues

Starting with WCAG standards and other accessibility guidelines from the get-go helps you avoid legal hiccups. These guidelines form the backbone of inclusive web design and ensure you’re in line with regulations like the Americans with Disabilities Act (ADA). Following these rules early on makes compliance one less thing to worry about.

How to Integrate Accessibility into Each Stage of Development

Accessibility can be woven into every phase of your project with just a bit of planning. Here are some actionable steps for developers and designers:

Design with Accessibility in Mind

From the beginning, designers play a critical role in accessibility by setting the structure and visual flow of a project. Here are a few accessibility best practices to incorporate during the design phase:

Color Contrast and Readability

Make sure your text is easy to read against its background. According to WCAG guidelines, regular text should have at least a 4.5:1 contrast ratio, while larger text should have a 3:1 contrast ratio. Testing tools like WebAIM’s Color Contrast Checker make this quick and easy to verify.

Intuitive Layout and Navigation

A clear, intuitive layout ensures all users can navigate your site. Place navigation elements consistently, keep forms simple, and use ample white space to make content easier to digest. These are just a few examples of how to start accessibility early in your design strategy.

Descriptive Text for Buttons and Links

Buttons and links should have descriptive text that tells the user exactly what will happen when they click. Instead of a vague “click here,” label it with “Learn More About Accessibility,” for example. Clear labels improve navigation for users and assistive technologies alike.

Use the Right HTML Tags

Developers can make a huge impact when they start accessibility early by using semantic HTML. Semantic HTML tags—like <header>, <main>, <nav>, and <footer>—convey the structure of your webpage to screen readers and other assistive devices, helping users navigate more effectively.

Proper HTML Markup

Use headings (<h1>, <h2>, etc.) in a logical order, and never skip heading levels. This creates a clear hierarchy for users relying on screen readers and assists everyone in navigating your content.

Descriptive Alt Text for Images

Screen readers rely on alternative text (alt text) to describe images to visually impaired users. Ensure every image with meaningful content has a description that conveys what’s in the image or its purpose. If the image is purely decorative, use an empty alt attribute (e.g., alt=" ") to signal to screen readers that it can be ignored.

ARIA Attributes

Accessible Rich Internet Applications (ARIA) roles and attributes provide additional context where HTML alone may fall short. For example, you can use aria-label to describe the function of a button or aria-live to notify screen readers of real-time changes, like alerts.

Test for Accessibility as You Go

Testing for accessibility throughout development lets you catch issues early before they become a headache to fix. Here’s how to implement regular accessibility checks:

Automated Accessibility Tools

Automated testing tools like Lighthouse and WAVE can detect many common accessibility issues, such as missing alt text or incorrect heading levels. However, keep in mind that while these tools are valuable, they’re not a complete solution.

Manual Testing and Keyboard Navigation

Not all accessibility features can be evaluated by automated tools, so manual testing is essential. Many users with disabilities rely on keyboards instead of a mouse, so test your site using keyboard navigation alone. Make sure users can access all interactive elements (like links, forms, and buttons) and follow a logical tab order.

Screen Reader Testing

Use screen readers like NVDA (for Windows) or VoiceOver (for Mac) to simulate how users with visual impairments experience your site. This will help you catch any missing descriptions, confusing elements, or awkward navigation.

Get Feedback from Users with Disabilities

Involving people with disabilities in testing phases offers invaluable insights. Real users bring unique perspectives that automated tools or simulated testing just can’t replicate.

Plan for Inclusive Testing

Recruit a diverse group of testers who use different assistive technologies, including screen readers, magnification software, and voice control. Their feedback can reveal practical challenges and usability issues you might not anticipate.

Iterate Based on Feedback

Make adjustments based on real-world experience and retest if needed. Accessibility is an ongoing process, and user feedback will help you understand where improvements are necessary.

Regularly Check Your Site

Keeping your site accessible isn’t a one-and-done task—it’s an ongoing process. Regular audits help ensure that your site or app stays up to date with accessibility standards as you make changes or add new features. These check-ups can catch any issues that might have been overlooked during development, or that pop up over time. But audits alone don’t cover everything; that’s where regular monitoring comes in.

Services like a11y.Radar makes a big difference by providing continuous monitoring to help keep your website accessible. With automated checks and detailed reports, a11y.Radar alerts you to potential issues early on so you can fix them before they turn into bigger problems. Plus, it helps you stay aligned with current WCAG guidelines, which are always evolving.

Combining regular audits with a monitoring service like a11y.Radar keeps your site running smoothly and ensures a user-friendly experience for everyone.

Building a Culture of Accessibility

Making accessibility a foundational part of your development culture is key to sustaining these practices long term. Here are some ideas to foster an accessibility-first mindset in your team:

Educate and Train Your Team

Provide training on accessibility guidelines and tools for all team members, from designers and developers to project managers and content creators. Workshops, webinars, and resources on WCAG standards and inclusive design can help create a shared understanding of accessibility’s importance.

Keep Accessibility Resources Available

Ensure your team has access to accessibility checklists, WCAG guidelines, and tool recommendations. Having these resources easily accessible means team members can refer to them at any stage of development.

Regularly Review and Share Accessibility Wins

Celebrate small successes, such as completing accessibility testing on a new feature or receiving positive feedback from an accessibility audit. Recognizing and sharing progress reinforces the importance of this work and motivates your team to continue prioritizing accessibility.

Helpful Tools for Accessibility

There are a variety of helpful tools for accessibility checks and improvements. Here are a few top options:
- WebAIM’s Color Contrast Checker: Verifies that contrast meets WCAG standards for readability.
- Lighthouse and WAVE: An open-source accessibility tool that runs quick checks on your web pages for WCAG compliance.
- Screen Readers: Test with NVDA (Windows), VoiceOver (Mac), and TalkBack (Android) to experience your site from the perspective of visually impaired users.
- ARIA Authoring Practices Guide: This guide provides information on implementing ARIA roles and attributes to enhance assistive technology compatibility.
Ready to Make Accessibility Part of Your Game Plan?

So, there you have it—starting accessibility early isn’t just a nice-to-have; it’s a win-win for everyone involved. By weaving accessibility into your project from day one, you’re not only sidestepping costly revisions but also crafting a better experience for all your users. Plus, you’re keeping things legally sound, which is always a good move.

But we get it—navigating the world of WCAG guidelines and accessibility best practices can feel a bit like decoding a secret language. If you’re ready to start accessibility early in your web development process without complicating your project, let’s talk. Schedule an ADA briefing with us at 216digital, and we’ll guide you through your journey in plain English (no tech jargon). Let’s work together to make the digital world a more inclusive place—one accessible website at a time.
Greg McNeil

October 28, 2024

Legal Compliance, The Benefits of Web Accessibility

Accessibility, Accessibility testing, ADA Compliance, UX, web development
ADA Compliance: What You Can and Can’t Control

Let’s be honest—navigating ADA compliance can feel like a lot, especially when you’re managing a busy website. But the good news? There are plenty of things you can control that will make your site more accessible to everyone. By taking a few simple steps, you’ll create a better experience for users, expand your audience, and avoid potential legal issues.

In this guide, we’ll break down what ADA compliance is, explore some actionable steps you can take, and cover ways to handle the parts that might be out of your control. So, let’s roll up our sleeves and dive in!

What is ADA Compliance?

ADA compliance refers to following the guidelines set by the Americans with Disabilities Act (ADA), which was established to protect the rights of individuals with disabilities. While the ADA initially focused on physical spaces, it now extends to digital spaces like websites.

In simple terms, ADA compliance ensures that your website is usable for everyone—including people with visual, auditory, physical, or cognitive disabilities. The ADA works hand-in-hand with the Web Content Accessibility Guidelines (WCAG), which outline best practices for creating accessible digital content. Meeting these guidelines is not just about following the law; it’s about making your website open and welcoming to all users.

Website Design and Development

Making your website accessible starts with thoughtful design and smart development choices. Here’s how you can set the stage:

Use Semantic HTML

Think of HTML as your website’s blueprint. When it’s organized logically, it makes it easier for assistive technologies (like screen readers) to guide users through your site. Use clear headings, lists, and tags like <h1> for main headings and <h2> for subheadings. This way, your content isn’t just well-organized—it’s also easy for everyone to navigate.

Enable Keyboard Navigation

Not everyone uses a mouse to get around online, so make sure users can tab through your site smoothly. All interactive elements—buttons, forms, menus—should be accessible via keyboard alone. To test this, try navigating your site using only your keyboard. If you hit a dead end, that’s a sign something needs fixing.

Ensure Sufficient Color Contrast

Nobody wants to squint to read your content, especially users with visual impairments. Use strong color contrast between text and background, so everything is easy to read. The minimum recommended contrast ratio is 4.5:1 for regular text and 3:1 for larger text. Not sure if your colors are cutting it? Tools like WebAIM’s Contrast Checker can help you out.

Provide Descriptive Alt Text for Images

Images are great for grabbing attention, but if they’re not described properly, they can be a barrier for screen reader users. Make sure every image has alt text that explains what’s in the picture and why it’s there. Be descriptive—something like “Red winter coat with a 30% off discount tag” tells a much more straightforward story than just a “sale image.”

Ongoing Monitoring and Testing

Getting your website accessible isn’t a “set it and forget it” deal. It’s more of an ongoing process that keeps your site up to standard:

Conduct Regular Accessibility Audits

Use tools like WAVE or Lighthouse to scan your site regularly for potential accessibility issues. These tools are like your website’s personal trainers—they’ll point out areas that need improvement, like missing alt text or insufficient color contrast.

Engage in User Testing

Automated tools are great, but there’s no substitute for feedback from real users—especially those with disabilities. Invite them to test your site and pay close attention to what they say. Their insights can reveal accessibility gaps that you might not have noticed.

Content Management and Regular Updates

Content is a big part of ADA compliance. Here’s how to keep it accessible and user-friendly:

Provide Content in Accessible Formats

PDFs and Word files are common on websites, but they’re not always easy for assistive technologies to read. Try converting documents to HTML or using accessible PDF tools to ensure everyone can engage with your content.

Keep Content Updated

Just like fashion, accessibility standards change over time. Make a habit of revisiting older content—blog posts, documents, even videos—to ensure they still meet current accessibility standards.

Avoiding Overlays

It can be tempting to install a quick-fix accessibility overlay, especially if you’re short on time. But here’s the thing: overlays often don’t solve the real issues. In fact, they can create more problems for users who rely on assistive technology. The better approach? Make direct changes to your website’s code, design, and structure for more meaningful accessibility improvements.

What You Can’t Control: Third-Party Content and Vendors

Even if you make your website as accessible as possible, certain elements are out of your direct control. But don’t worry—there are still ways to manage these challenges:

Third-Party Plugins and Widgets

Plugins and widgets can boost your site’s functionality, but they can also introduce accessibility barriers. Before installing any third-party tools, check their accessibility features and look for compliance documentation.

Content Management Systems (CMS)

Depending on the CMS you’re using—like WordPress, Shopify, or Squarespace—you might run into accessibility limitations. Whenever possible, choose accessible themes and templates, and use plugins that enhance rather than hinder site accessibility.

Outsourced Web Development and Content Creation

If you hire developers or content creators, make sure ADA compliance is part of your project requirements. Set clear expectations and conduct follow-up audits to ensure everything meets accessibility standards.

User-Generated Content

Comments, reviews, and user-generated content are valuable for your site but can pose accessibility challenges. Moderate content when possible and encourage users to follow basic accessibility guidelines, like adding alt text to images they post.

Strategies for Managing What You Can’t Control

While some aspects are beyond your control, there are ways to work around them:

Vetting and Selecting Accessible Vendors

When choosing third-party vendors or services, go with those that have a reputation for accessibility. Look for vendors that provide compliance documentation and are willing to help with accessibility support.

Adding Disclaimers and Providing Alternatives

If you have third-party content that might not be fully accessible, consider adding a disclaimer to inform users. Offer alternatives, like accessible document formats or a contact method for users who need assistance.

Foster Communication and Collaboration

ADA compliance works best when everyone’s on the same page. Encourage open dialogue about accessibility with your team, developers, and third-party partners. When everyone understands its importance, it’s easier to make your site truly inclusive.

Conclusion

Making your website accessible doesn’t have to be intimidating. By focusing on what you can control and actively managing third-party elements, you can create a site that’s welcoming to everyone. Plus, it’s not just about avoiding legal risks—it’s about building a better experience for all your users.

So, take it one step at a time. As you make improvements, you’ll reach a wider audience and create a more inclusive online space. And if you’re unsure about where your site stands, don’t hesitate to reach out to experts like 216digital for a free accessibility review. You’ve got this!

Greg McNeil

October 23, 2024

How-to Guides, Testing & Remediation

Accessibility, ADA Compliance, ADA Website Compliance, Website Accessibility
ADA Lawsuits: How They’re Shaping the Internet
The Internet is an essential part of daily life. We shop, work, learn, and even socialize online. But for millions of people with disabilities, the digital world can feel like a locked door. That’s where the Americans with Disabilities Act (ADA) steps in. Originally designed to ensure access to physical spaces, the ADA is now playing a significant role in making sure the digital world is accessible to everyone.

Let’s dive into how ADA lawsuits are shaping the future of the Internet and why this movement towards web accessibility matters for all of us.

Why Web Accessibility Matters

Imagine trying to buy groceries online, book a doctor’s appointment, or read the news—but being unable to do so because the website isn’t accessible. This is the reality for many people with disabilities. Web accessibility aims to remove these barriers, making sure websites are usable by all, whether someone is blind, deaf, has limited mobility, or faces cognitive challenges.

It’s not just about compliance; it’s about creating a better experience for everyone. When websites are more accessible, they’re also more user-friendly. For example, features like closed captions help users with hearing impairments, but they’re also useful for anyone in a noisy environment.

How the ADA Applies to the Digital World

The ADA, passed in 1990, is a law meant to prevent discrimination against people with disabilities. While it initially focused on physical locations, it’s evolved to include digital spaces like websites, mobile apps, and online services.

Title III of the ADA requires “places of public accommodation” to be accessible. While that originally meant places like stores and restaurants, the DOJ published guidance in 2022 confirming its position that the ADA does apply to websites, stating:

“…the Department has consistently taken the position that the ADA’s requirements apply to all the goods, services, privileges, or activities offered by public accommodations, including those offered on the web.”

– U.S. Department of Justice | Guidance on Web Accessibility and the ADA (2022)

This shift is significant because it brings the same standards of accessibility that apply to physical spaces into the digital realm. If a website isn’t accessible, it could violate the ADA—leading to legal action.

Key Lawsuits Driving Change

Several high-profile lawsuits have set important legal precedents for web accessibility, encouraging businesses to prioritize digital inclusivity. Here are some of the most significant cases that have reshaped the digital landscape:

Robles v. Domino’s Pizza (2019)

In 2016, Guillermo Robles, a blind man, sued Domino’s Pizza because he couldn’t use their website or mobile app to order food. Robles relied on screen-reading software, but Domino’s website and app were not compatible with it, making the services inaccessible.

The case went through multiple courts, with Domino’s arguing that the ADA did not clearly apply to websites. However, the Ninth Circuit Court of Appeals disagreed, stating that the ADA does cover websites and apps if they are closely tied to a physical location that serves the public. The U.S.

Supreme Court declined to review the case, effectively affirming the lower court’s ruling. This landmark case established a strong precedent that digital services must be accessible, especially if they’re an extension of a physical business.

Winn-Dixie Stores Inc. v. Gil (2017)

In 2016, Juan Carlos Gil, a blind man who uses screen-reading software, attempted to access the website of the grocery chain Winn-Dixie but found it was incompatible with his software. Unlike Robles v. Domino’s, Winn-Dixie had no functional website components for users to complete transactions online; however, the website did allow users to refill prescriptions, access coupons, and find store locations—services that were considered extensions of its physical stores.

The federal court sided with Gil, ruling that the website’s connection to the physical stores meant it had to comply with ADA requirements. Although the Eleventh Circuit later reversed this decision, arguing that websites themselves are not necessarily “places of public accommodation,” this case still sparked important conversations about digital accessibility. It highlighted that when a website is integral to a business’s services, it must meet accessibility standards.

Bashin v. ReserveCalifornia.com (2023)

Bryan Bashin, a blind user, filed a lawsuit against ReserveCalifornia.com, a state-run site responsible for booking campsites in California’s state parks. Bashin faced numerous challenges while using the website, including unlabelled buttons and forms that his screen reader couldn’t interpret. What made this case unique was that Bashin targeted not just the website itself, but also the state contractor responsible for the website’s development and maintenance.

This lawsuit emphasized the importance of holding government contractors accountable for digital accessibility, setting a new precedent. The court ruled in favor of Bashin, making it clear that not only are government-run websites subject to ADA compliance, but so are third-party developers who manage public websites. This ruling added new pressure on contractors and developers to implement accessibility features from the start, ensuring that websites are built with inclusivity in mind.

Evolving Legal Requirements for Web Accessibility

As the number of ADA lawsuits grows, so do the legal requirements for web accessibility. While there’s no one-size-fits-all standard, the Web Content Accessibility Guidelines (WCAG) have become the go-to benchmark. These guidelines are designed to make websites more usable for people with disabilities and cover areas like:
- Text Alternatives: Providing descriptive text for images, videos, and other non-text content.
- Keyboard Accessibility: Ensuring users can navigate sites using only a keyboard.
- Readable Fonts and Color Contrast: Make sure fonts are easy to read, and colors are distinguishable for people with vision impairments.
- Video Captions and Transcripts: Offering captions for videos and transcripts for audio content.
By aligning your website with these guidelines, you reduce the risk of legal challenges and create a better user experience for everyone.

How Businesses Are Adapting

As the legal landscape shifts, many businesses are taking proactive steps to ensure their websites comply with accessibility standards. Here are a few strategies they are employing:

Investing in Training and Resources

Many companies are now training their web development teams on accessibility standards. By understanding the principles of web accessibility, teams can create more inclusive websites from the ground up.

Conducting Accessibility Audits

Regular audits of websites can identify areas needing improvement. Companies are increasingly employing tools and experts to evaluate their sites against WCAG standards. This helps pinpoint issues like missing alt text or improper heading structures.

Integrating Accessibility Features from the Start

More businesses are making accessibility a priority during the design phase. This includes adding features such as keyboard navigation and ensuring that content is structured in an accessible way. By embedding these practices from the beginning, companies can avoid costly retrofits down the line.

Engaging with the Community

Some businesses are partnering with organizations that advocate for individuals with disabilities. By seeking feedback from actual users, they can better understand accessibility challenges and improve their websites accordingly. This not only leads to a better product but also fosters goodwill and loyalty among customers.

Long-Term Implications for the Future of the Internet

The growing emphasis on web accessibility has several long-term implications for the future of the Internet:

Increased Awareness of Inclusivity

As more companies recognize the importance of web accessibility, we will likely see a cultural shift in how businesses approach design and user experience. Prioritizing inclusivity can attract a broader audience and create loyal customers.

Legal Precedents Will Shape Standards

As more ADA lawsuits are filed, legal precedents will increasingly dictate what is considered acceptable in terms of web accessibility. Businesses will need to stay informed about these developments to avoid potential legal pitfalls.

Technological Advancements

The demand for accessible web design will likely spur innovation in technology and tools. We can expect new solutions that simplify the process of making websites accessible, from AI-driven accessibility checkers to improved assistive technologies.

A Culture of Accessibility

As web accessibility becomes a norm, future designers and developers will likely prioritize inclusivity from the outset. This could lead to a more inclusive internet overall, where all users can engage equally.

Conclusion

Web accessibility is reshaping the digital landscape, and it’s clear that the ADA’s influence is paving the way for a more inclusive internet. While compliance with these evolving standards may seem daunting, it’s ultimately about creating a digital environment where everyone can navigate and engage with ease. By enhancing accessibility, you’re not just adhering to legal requirements—you’re fostering a more user-friendly experience for all.

Instead of seeing accessibility as a burden, consider it an opportunity to make your website more welcoming and effective. It’s a chance to lead by example and demonstrate your commitment to inclusivity. If you’re curious about where your website stands, scheduling an ADA briefing with 216digital can be a great first step. Let’s shift the focus from obligation to opportunity, one accessible website at a time.
Greg McNeil

October 22, 2024

Legal Compliance, The Benefits of Web Accessibility

ADA, ADA Compliance, ADA Lawsuit, Web Accessibility
Shifting the Mindset Around Website Accessibility
When you think of “website accessibility,” what immediately comes to mind? For many, it may sound like a checkbox to mark off. But what if we transformed that mindset from an obligation to a valuable opportunity? Let’s delve into how shifting our perspective on accessibility can lead to enhanced experiences for all and generate significant value for businesses.

The Current Mindset Around Website Accessibility

Many website owners and content creators now think of web accessibility as something they “have to do.” It’s often seen as a set of rules to follow—like ensuring websites meet legal requirements or comply with the Americans with Disabilities Act (ADA). While meeting these standards is important, viewing accessibility solely as a legal obligation misses the bigger picture.

Accessibility isn’t just about rules; it’s about making digital spaces welcoming for all. This includes people with disabilities who may use screen readers or other assistive technologies. When we think of it this way, we can start to see how accessibility can enhance the overall user experience, benefiting everyone—not just those with disabilities.

The Value of Accessibility for All Users

Imagine visiting a website that’s easy to navigate, with clear text and helpful features. Sounds great, right? That’s what accessibility brings—it makes online experiences better for everyone. When websites are designed with accessibility in mind, they become more user-friendly. This means people of all ages and abilities can find what they need quickly and easily.

Think about a busy parent holding a baby in one arm and trying to use your site with one hand. Designs that make it easier to navigate with a keyboard or have larger buttons help them, just like they help users with motor difficulties.

By embracing accessibility, you’re improving the experience for everyone. This leads to happier users, longer visits to your site, and more people doing what you hope they will—like making a purchase or signing up for a newsletter. When customers find your website easy to use, they’re more likely to come back and tell others about it.

So, accessibility isn’t just about helping people with disabilities; it’s about enhancing the experience for everyone who visits your site.

Accessibility as a Business Opportunity

Now, let’s talk business. Making your website accessible isn’t just the right thing to do; it’s also a smart move. When you make your site easy for everyone to use, you show that your brand cares about inclusivity. This can boost your reputation and attract more customers.

Market Potential

Consider the market potential. People with disabilities have significant spending power. In the United States alone, they have an estimated $490 billion to spend. Globally, when you include their friends and families, this amount rises to an astounding $8 trillion, according to the Return on Disability Group. By making your website accessible, you’re reaching a market that’s often overlooked.

Search Engine Optimization

Accessibility also helps with search engine optimization (SEO), meaning your site can rank higher in search results. Many accessibility best practices—like using alt text for images, clear link texts, and well-structured content—also make your site easier for search engines to understand. This can lead to more people visiting your site, which can turn into increased sales and sign-ups.

Mitigate Legal Risk

Lawsuits related to web accessibility are on the rise. In the U.S., the number of ADA Title III lawsuits filed in federal court increased by over 100% from 2018 to 2023, according to Useablenet. By proactively addressing accessibility, you not only avoid potential legal costs but also demonstrate corporate responsibility, appealing to a broader audience and opening doors to new partnerships.

Accessibility, Innovation, and Creativity for Problem Solving

When we focus on accessibility, we often think about making things easier for people with disabilities. But what if we turned that around? Working on accessibility can spark new ideas and creativity within your team. This can lead to solutions that help all users and make your brand stand out.

Some of today’s most popular technologies, like voice assistants and text messaging, were first developed to help people with disabilities but are now used by everyone. Designing with accessibility in mind encourages teams to think outside the box. For example, adding captions to videos not only helps those with hearing impairments but also makes your content more engaging and improves SEO.

In a competitive market, new ideas are crucial to staying ahead. Accessibility challenges your team to consider different perspectives and needs. This can lead to fresh ideas and solutions that set your business apart.

Connecting Accessibility with Corporate Social Responsibility

Today’s consumers care about more than just the products they buy—they also care about the impact companies have on society. By focusing on web accessibility, you can strengthen your company’s commitment to social responsibility. It shows that you value diversity and inclusion, which can connect with customers who want to support businesses that share their values.

A study by Cone Communications found that 87% of consumers would buy from a company that supports an issue they care about, and 76% would stop buying if they found out a brand acted against their beliefs. By making accessibility a priority, you’re showing a commitment to inclusion, which resonates with values-driven consumers.

Accessibility isn’t just the right thing to do; it’s an important part of modern business ethics. It sends a message that your company wants to make a positive difference.

From “Why” to “How”: Putting Website Accessibility into Action

Changing how we view accessibility—from a duty to an opportunity—requires a new approach. By prioritizing web accessibility, your business can create better digital experiences for everyone while boosting your reputation and expanding your reach.

So, how do you begin? Start small but think big:
- Share Real-Life Stories: Use videos or testimonials that show how people with disabilities interact with digital content. Real stories have a way of making abstract concepts tangible. Seeing the difference their work makes can inspire your team to think creatively about building more accessible features.
- Foster Cross-Department Collaboration: Accessibility should be a shared responsibility. Bring together designers, developers, marketers, and content creators to ensure accessibility is part of every stage of a project. This holistic approach helps create a seamless, inclusive experience for users.
- Integrate Accessibility Into Your Core Strategy: Make accessibility a crucial part of your business strategy and product development. Don’t treat it as an add-on or afterthought. Prioritize accessibility from the beginning of your planning process—whether it’s for a website redesign, a new product launch, or a marketing campaign.
- Keep Accessibility Up to Date: Accessibility isn’t a one-time effort. Schedule regular audits to review your website, apps, and other digital content. Stay informed about changing accessibility standards and emerging best practices to make sure you’re continually improving.
Ready to take the next step? Schedule an ADA briefing with 216digital today. Our experts will walk you through the essentials of web accessibility, help identify gaps, and show you how it can become a key driver of growth for your business. Let’s turn this obligation into a lasting opportunity!
Greg McNeil

October 17, 2024

The Benefits of Web Accessibility

Accessibility, ADA Compliance, SEO, UX, WCAG, Website Accessibility
Retail Accessibility: Avoiding Common Pitfalls
The internet is overflowing with retail opportunities, but one crucial element often gets overlooked: accessibility. For online retailers, making your website accessible isn’t just about complying with legal requirements—it’s about expanding your customer base and delivering a better shopping experience for everyone. So, how can you ensure your online store is open to all shoppers and avoid common accessibility pitfalls? Let’s dive into the essentials.

Why Accessibility Matters for Online Retailers

Web accessibility means making sure everyone, including people with disabilities, can easily use and navigate your site. In the world., about 15% of the population lives with some form of disability. By ensuring your website is accessible, you’re tapping into a market with immense buying power—people with disabilities control over $6 trillion in spending globally!

But beyond opening your business to a broader audience, accessibility is also about staying compliant with laws like the Americans with Disabilities Act (ADA). In 2023, 82% of ADA lawsuits were related to web accessibility issues in the retail industry, affecting both large and small businesses alike. If your website isn’t accessible, you’re not just missing out on customers—you could also be facing legal risks.

The Web Accessibility Guidelines

The Web Content Accessibility Guidelines (WCAG) are the foundation for creating an accessible website. These guidelines revolve around four main principles, often referred to as POUR:
- Perceivable: Content must be presented in a way that all users can perceive, whether visually or audibly.
- Operable: Your site should be fully navigable, whether users are using a mouse, keyboard, or assistive technologies.
- Understandable: Your content should be easy to comprehend and navigate.
- Robust: Your website should work well with a variety of assistive tools, like screen readers.
For retailers, aiming for WCAG 2.1 Level AA compliance is a great starting point, and it’s the level referenced by most legal frameworks for web accessibility.

Steps for Online Retailers to Improve Accessibility Right Now

Improving your website’s accessibility might sound like a big task, but it’s more manageable than you think. Here are some quick and effective steps to make your site web accessible:

Auditing Retail Sites for Accessibility Issues

The first step is knowing where your site stands. Start with automated tools like Lighthouse or WAVE to flag common issues, such as missing image descriptions or poor color contrast. Then, dive deeper with manual testing, working with accessibility experts to uncover more subtle barriers, like challenges with forms or navigation.

Make Visual Content Accessible

People with visual impairments rely on alt text to understand images, so be sure to include detailed alt descriptions for all meaningful visuals. For example, instead of a vague description like “product,” use something more specific like “Blue ceramic coffee mug with a handle.” This simple change helps users with screen readers understand what’s being shown.

Don’t forget about video content! WCAG guidelines require captions for pre-recorded audio in videos. Ensure that auto-generated captions, like those from YouTube, are accurate, and provide transcripts for podcasts to make all media accessible.
```
<img src="coffee-mug.jpg" alt="Blue ceramic coffee mug with a handle">
<video controls>
  <track kind="captions" src="captions_en.vtt" srclang="en" label="English">
</video>
```
Optimize Website Navigation and Structure

Some users navigate your site without a mouse, relying solely on their keyboard. Make sure your site can be fully navigated using just a keyboard, with elements like menus, buttons, and forms accessible through “tab” key navigation. Also, ensure every interactive element has a visible focus indicator, like a border around buttons or links, so users can easily see where they are on the page.
```
button:focus, a:focus {
  outline: 2px solid #ffcc00; /* Provides a visible focus indicator */
}
```
Improve Form Accessibility

Checkout forms can be a stumbling block for accessibility, especially if they aren’t screen reader-friendly. Make sure all form fields have clear labels and that error messages don’t rely solely on color. For example, instead of just using a red outline to indicate a required field, include a text message like “This field is required” to make the error clear for all users.
```
<form>
  <label for="email">Email:</label>
  <input type="email" id="email" name="email" required>
  <span class="error" role="alert">This field is required</span>
</form>
```
The Retail Shopping and Checkout Process

Imagine trying to check out but not knowing where you are in the process—frustrating, right? Break your checkout process into clear, labeled steps and ensure it’s compatible with assistive technologies. Also, consider adding alternative payment methods like PayPal, Google Pay, or Apple Pay to improve usability for all customers.

To meet WCAG SC 2.4.4 standards, you can use visual breadcrumbs or progress indicators to let users know where they are in the checkout process.
```
<nav aria-label="Breadcrumb">
  <ol>
    <li><a href="/cart">Cart</a></li>
    <li><a href="/shipping">Shipping</a></li>
    <li aria-current="page">Payment</li>
  </ol>
</nav>
```
Implement ARIA Landmarks and Roles

ARIA (Accessible Rich Internet Applications) landmarks and roles help assistive technologies identify key sections of your page. For instance, wrapping your site’s header in a role="banner" helps screen readers identify it as the main header, making it easier for users to navigate through your site.
```
<header role="banner">
  <nav role="navigation">
    <ul>
      <li><a href="/home">Home</a></li>
      <li><a href="/products">Products</a></li>
    </ul>
  </nav>
</header>
```
Testing and Ongoing Monitoring for Retailers

Web accessibility isn’t a one-time fix—it’s an ongoing process. Retail websites are constantly changing. Regular testing and monitoring are essential to ensuring that those updates or changes to your site don’t introduce new accessibility barriers. Tools like 216digital’s a11y.Radar can help you stay on top of accessibility issues with automated scans and detailed reports, making it easier to maintain a compliant and user-friendly website as new content is added.

Partnering with Accessibility Experts

If all of this sounds overwhelming, you don’t have to go it alone. Partnering with accessibility experts can fast-track your progress. Whether you need a thorough audit, code remediation, or ongoing support, companies like 216digital specialize in helping retail sites meet web accessibility standards. They can ensure your site is not only compliant but also delivers a seamless, enjoyable shopping experience for all users.

Accessibility Overlays: A Quick Fix or a Long-Term Solution?

You might have heard about accessibility overlays—tools that promise a quick fix for all your accessibility needs. While these overlays might sound tempting, they often fall short. Overlays can miss deeper, underlying issues with your website’s code and design, leaving you vulnerable to ADA lawsuits. In fact, 933 companies were sued last year after installing overlay solutions and many accessibility experts caution against relying on them as a long-term solution.

Instead, focus on making meaningful changes to your website’s design and functionality. Overlays might be a temporary patch, but they shouldn’t replace a full accessibility strategy.

Check Accessibility Off Your Shopping List

By making your website accessible, you’ll not only increase your customer base but also create a better shopping experience for everyone. Accessibility is a journey, and it’s one worth taking. Follow the steps outlined above, test your site regularly, and don’t hesitate to partner with experts to ensure your site stays compliant and user-friendly.

To help you get started on the right path, consider scheduling an ADA briefing with 216digital. Our team of experts can walk you through the latest accessibility guidelines, provide actionable insights, and show you how to ensure your site complies with ADA standards.

Online shopping should be for everyone, so let’s make it happen together!
Greg McNeil

October 16, 2024

How-to Guides, Legal Compliance, WCAG Compliance

Accessibility, ADA Compliance, ADA Website Compliance, ecommerce website, Retail, WCAG
The Dos and Don’ts of Using Tabindex
Running a website, whether for an online store or a blog, means thinking about your users—including making your site accessible to everyone. You want as many people as possible to engage with your site, and that includes those who rely on keyboard navigation or assistive technologies.

One minor but powerful way to improve web accessibility is by using the tabindex attribute. Let’s take a closer look at the tabindex attribute, how it works, and why it’s essential for making your website more user-friendly and accessible.

What Is the Tabindex Attribute?

The tabindex attribute is an HTML attribute that helps control the order in which users can move between interactive elements—like links, buttons, and form fields—using just the keyboard. For users who either can’t or prefer not to use a mouse, the ability to navigate a site using the “Tab” key is essential. This group includes people with motor disabilities, vision impairments, or even people using devices where a mouse isn’t an option.

When you press the Tab key, your focus (i.e., where your keyboard inputs go) jumps to the next interactive element on the page. By default, browsers follow a logical order based on the structure of the page’s HTML, starting from the top of the page and moving down. But sometimes, you’ll want to fine-tune that order, and this is where the tabindex attribute comes into play.

How Does Tabindex Work?

There are a few different values you can assign to the tabindex attribute, each of which affects how elements are navigated:
- tabindex= "0": This means the element will follow the natural tab order as defined by the document’s structure, but it ensures that the element is focusable.
- tabindex= "-1": This removes an element from the tab order, making it not focusable via the keyboard, but it can still be focused by other methods (like using JavaScript). This is useful for things like modal windows, which you only want to be accessible in specific scenarios.
- Positive tabindex values (e.g., tabindex= "1" ): Using positive values lets you create a custom tab order. Only use positive tabindex values if you know what you’re doing!
Best Practices for Using Tabindex

If you’re new to using the tabindex attribute, it might seem simple at first glance, but there are a few essential best practices to follow. These will help you avoid common pitfalls and ensure your site remains accessible and easy to navigate.

Stick to tabindex= "0" for Most Cases

When you want to make an element focusable, it’s almost always best to use tabindex= "0". This keeps the element in the natural tab order, ensuring users can move through the page logically. Using higher positive values to create a custom order can confuse users, especially those using assistive technologies like screen readers.

Here’s an example of how to use tabindex= “0”:
```
<div role="button" tabindex="0">Submit</div>
<a tabindex="0">Learn more</a>
```
Use tabindex= "-1" for Hidden or Conditional Elements

Some elements shouldn’t be part of the regular tab order until they’re needed. For example, if you have a modal that opens up after a button is clicked, it doesn’t make sense for a modal to be focusable before it’s visible. This is where tabindex= "-1" is useful.

Here’s how you might use it for a modal:
```
<div id="myModal" tabindex="-1">
  <p>This is a modal window.</p>
  <button>Close</button>
</div>
```
When the modal is triggered (through JavaScript), you can set focus to it programmatically:
```
document.getElementById('myModal').focus();
```
This ensures the modal is accessible when needed without cluttering the tab order when it’s not.

Test Your Website with Keyboard-Only Navigation

A simple but effective way to check if your tabindex usage is on point is to navigate your site using only the keyboard. Press the Tab key to move forward through the interactive elements, and use Shift+Tab to go backward. Does everything flow smoothly? If you find yourself jumping around the page or missing critical elements, it might be time to revisit your tab order.

Common Mistakes to Avoid

While the tabindex attribute is incredibly useful, it’s also easy to misuse. Here are some common mistakes you’ll want to steer clear of:

Overusing Positive Tabindex Values

It might be tempting to assign custom tab orders everywhere, but overdoing it can lead to a confusing and inconsistent experience. Stick with the natural tab order unless you have a compelling reason to change it.

Skipping Interactive Elements

Make sure that all essential interactive elements—like buttons, form fields, and links—are keyboard-focusable. You don’t want users who rely on keyboard navigation to miss important parts of your site because they’ve been removed from the tab order.

Using Tabindex Instead of Proper HTML

It’s always best to use semantic HTML first. Instead of creating a clickable div with a tabindex= "0", use an actual <button> or <a> element. Not only does this help with accessibility, but it also provides better browser support and consistency across devices.

How Does Tabindex Relate to Web Accessibility Guidelines?

You’ve probably heard of the Web Content Accessibility Guidelines (WCAG) if you’ve been reading up on accessibility. These guidelines are designed to make web content more accessible to people with disabilities, and they’re the foundation of legal requirements like the Americans with Disabilities Act (ADA).

When it comes to keyboard navigation, WCAG has some specific guidelines that tabindex helps address:
- WCAG 2.1.1 Keyboard: All site functionality should be operable through a keyboard interface.
- WCAG 2.4.3 Focus Order: Navigating through content should follow a logical order that doesn’t confuse the user.
Using tabindex correctly is a step toward ensuring that your website meets these standards, helping you create a more inclusive and legally compliant experience.

Tabbing It All Together

The tabindex attribute is a powerful yet often overlooked tool in web accessibility. When used correctly, it not only aids users with visual or motor impairments but also enhances the overall user experience for everyone navigating your site. Ensuring that your website is accessible isn’t just about compliance with standards like WCAG and ADA—it’s about making your content reachable and usable for all.

Ready to make your website more inclusive and user-friendly? Schedule an ADA briefing with 216digital today. Our team of experts will guide you through the nuances of web accessibility, helping you implement best practices like proper tabindex usage. Let us help you create a more inclusive and legally compliant digital space.
Bobby

October 15, 2024

How-to Guides

Accessibility, ADA Compliance, How-to, tabindex, WCAG, web development
Debunking Common WCAG Myths
When it comes to digital accessibility, misconceptions can lead businesses astray, leaving them vulnerable to compliance issues and missed opportunities. From believing that automated tools can handle everything to thinking that accessibility compromises design, these myths often create unnecessary hurdles. The truth? Achieving web accessibility is not only possible but it can also be seamlessly integrated into your existing processes.

Let’s debunk some of the most common myths about the Web Content Accessibility Guidelines (WCAG) so your business can take the right steps toward an accessible and inclusive online experience.

Myth 1: Conformance with WCAG = Compliance with Accessibility Laws

One of the most prevalent misconceptions is that adhering to WCAG automatically means compliance with all accessibility laws. While WCAG is widely recognized and often used as a benchmark for accessibility, it is important to note that WCAG conformance is not the same as legal compliance.

The Reality

Different countries have varying legal standards for accessibility, and while WCAG is used as a framework, laws such as the Americans with Disabilities Act (ADA) in the U.S. or the European Accessibility Act (EAA) in Europe may have their interpretations and requirements. For example, the ADA doesn’t explicitly mention WCAG, but U.S. courts frequently use WCAG as the gold standard for determining accessibility in lawsuits.

Therefore, WCAG conformance is essential to achieving legal compliance, but it’s not the only factor. Businesses must stay informed about relevant accessibility laws in their jurisdiction to ensure full compliance.

Myth 2: Automated Tools are All I Need to Conform with WCAG Guidelines

Many organizations believe that using automated tools is enough to ensure compliance with WCAG. Automated testing can catch many accessibility issues, but relying solely on these tools is a mistake.

The Reality

Automated tools are a valuable first step in identifying accessibility issues, such as missing alt text or incorrect HTML elements. However, they cannot fully capture the complexity of human interactions with a website. Accessibility involves factors such as the ability to navigate a site using a keyboard, how intuitive the content is, and whether assistive technologies like screen readers can interpret the content correctly. These are challenges that require manual testing by actual users with disabilities.

Automated testing, manual audits, and user testing with people who rely on assistive technologies are essential to achieving WCAG compliance.

Myth 3: WCAG is a ”One-and-Done”Checklist

Some businesses think that WCAG is a static checklist that, once completed, guarantees permanent accessibility.

The Reality

Digital accessibility is an ongoing process. Websites are living entities that change over time—content updates, new features, or design overhauls. Each change presents the possibility of new accessibility barriers. Furthermore, the WCAG evolves, with updates to reflect new technologies and user needs (e.g., the transition from WCAG 2.0 to WCAG 2.2 with WCAG 3.0 in development).

To maintain compliance, businesses must regularly audit their digital products and ensure that any updates meet the latest WCAG standards. Accessibility should be baked into your organization’s development workflow and continuously revisited.

Myth 4: Only Businesses Who Serve the Disability Community Need to Follow WCAG

A common misconception is that only organizations that cater specifically to people with disabilities need to worry about WCAG compliance.

The Reality

Every business with an online presence should ensure digital accessibility. Over 1 billion people worldwide have some form of disability, which means that nearly every industry has potential customers who need accessible digital experiences. Additionally, in many jurisdictions, accessibility laws apply to many businesses, not just those explicitly serving the disability community.

Web accessibility also benefits a broader audience. For instance, captions on videos can help non-native speakers and accessible forms can improve the experience for all users, regardless of ability.

Myth 5: WCAG Guidelines Will Decrease My Site’s Visual Appeal

There’s a lingering belief that making a website accessible according to WCAG guidelines will compromise its design and visual appeal.

The Reality

Accessibility and good design go hand in hand. WCAG guidelines promote clarity, simplicity, and ease of use—principles that enhance a website’s user experience. Accessible design doesn’t mean dull or unattractive; it means that the site is intuitive and easy to navigate for all users.

Elements like sufficient color contrast, straightforward typography, and intuitive navigation are central to accessibility and aesthetics. Many visually stunning websites are entirely WCAG compliant by incorporating a design that benefits all users without sacrificing creativity or brand identity.

Myth 6: Implementing WCAG Guidelines is Expensive, Time-Consuming, and Resource-Intensive

Some businesses fear that conforming to WCAG guidelines will be a costly, laborious process that demands a complete overhaul of their digital properties.

The Reality

While achieving compliance requires time and resources, it can mean something other than a complete redesign or massive financial outlay. Many accessibility fixes—like adding alt text to images or improving color contrast—are relatively straightforward and inexpensive. Additionally, non-compliance costs, such as legal fees, lost customers, and reputational damage, far outweigh the costs of becoming compliant.

Moreover, integrating accessibility into your development process early on can make future compliance more accessible and cost-effective. Accessibility becomes much more expensive when treated as an afterthought or an add-on rather than part of the core design and development strategy.

How to Make Accessibility Achievable for Every Business

Debunking these myths is essential to understanding that WCAG compliance and digital accessibility are achievable for businesses of all sizes. Here are a few practical ways to approach accessibility:
1. Start Small, Scale Up: If you’re overwhelmed by the scope of WCAG guidelines, start with the most critical aspects and gradually expand your efforts. Begin by addressing the most common accessibility barriers, such as text alternatives and keyboard navigation.
2. Leverage External Expertise: Consider partnering with a digital accessibility expert. External accessibility consultants like 216digital bring specialized knowledge of WCAG guidelines and accessibility testing methods. They can help identify issues, prioritize fixes, and provide ongoing monitoring to ensure your site remains accessible.
3. Use a Hybrid Testing Approach: Combine automated tools with manual and user testing by people with disabilities. Automated tools can handle repetitive checks, but manual testing is vital for uncovering issues that require human judgment and assistive technology testing.
4. Plan for Accessibility from the Start: Integrate accessibility into your design and development process early on. This proactive approach reduces the time and cost of retrofitting accessibility into a live product.
5. Commit to Continuous Improvement: Remember, digital accessibility isn’t a one-time project—it’s an ongoing commitment. Regular audits, training for your team, and staying informed about the latest WCAG updates will ensure you remain compliant over time.
Accessibility is Within Reach

Understanding these common misconceptions about WCAG and digital accessibility is just the beginning. The path to compliance and creating a truly accessible digital experience requires a tailored, proactive approach. At 216digital, we help businesses not only meet WCAG standards but also navigate the complexities of accessibility laws to protect themselves from costly litigation and better serve all users.

Ready to take the next step? Schedule an ADA briefing with our team to ensure your digital presence is compliant, inclusive, and future-proof. Together, we can make accessibility achievable for your business.
Greg McNeil

October 11, 2024

WCAG Compliance

ADA Compliance, WCAG, WCAG Compliance, Web Accessibility, Website Accessibility

ADA’s Original Purpose: Accessibility for All

The Surge in Web Accessibility Lawsuits: Financial Motives or Accessibility Goals?

High-Profile Examples and “Drive-By” Suits

The Disproportionate Impact on Small Businesses

Are ADA Lawsuits Leading to Real Accessibility Improvements?

How to Protect Yourself from Frivolous ADA Lawsuits

Conduct Regular Accessibility Audits

Follow WCAG Guidelines

Partner with Accessibility Experts

Stay Informed on Legal Trends

Maintain Documentation and Accessibility Policies

Moving Toward Meaningful Change in Web Accessibility

A Call for a Balanced Approach

What is ADA Compliance?

Can a Website Be 100% ADA-Compliant?

Accessibility Standards vs. Ongoing Compliance

False Claims by Agencies

What to Look For in an Agency

Setting Realistic Expectations

Secure Lasting Accessibility with 216digital

Why ADA Compliance Matters

Legal Implications

Expanding Your Audience

Understanding Web Accessibility Standards

Key Principles of WCAG

Common Barriers to Web Accessibility

Images Without Alt Text

Poor Color Contrast

Inaccessible Forms

Lack of Keyboard Navigation

Testing Your Website for Accessibility

Manual Checks

Automated Tools

User Testing with Assistive Technologies

Practical Steps to Improve Accessibility

Conclusion

Why Start Accessibility Planning from the Beginning?

Avoid Costly Retrofits

Enhance User Experience for All

Stay Compliant and Avoid Legal Issues

How to Integrate Accessibility into Each Stage of Development

Design with Accessibility in Mind

Color Contrast and Readability

Intuitive Layout and Navigation

Descriptive Text for Buttons and Links

Use the Right HTML Tags

Proper HTML Markup

Descriptive Alt Text for Images

ARIA Attributes

Test for Accessibility as You Go

Automated Accessibility Tools

Manual Testing and Keyboard Navigation

Screen Reader Testing

Get Feedback from Users with Disabilities

Plan for Inclusive Testing

Iterate Based on Feedback

Regularly Check Your Site

Building a Culture of Accessibility

Educate and Train Your Team

Keep Accessibility Resources Available

Regularly Review and Share Accessibility Wins

Helpful Tools for Accessibility

Ready to Make Accessibility Part of Your Game Plan?

What is ADA Compliance?

Website Design and Development

Use Semantic HTML

Enable Keyboard Navigation

Ensure Sufficient Color Contrast

Provide Descriptive Alt Text for Images

Ongoing Monitoring and Testing

Conduct Regular Accessibility Audits

Engage in User Testing

Content Management and Regular Updates

Provide Content in Accessible Formats

Keep Content Updated

Avoiding Overlays

What You Can’t Control: Third-Party Content and Vendors

Third-Party Plugins and Widgets

Content Management Systems (CMS)

Outsourced Web Development and Content Creation

Stick to `tabindex= "0"` for Most Cases

Use `tabindex= "-1"` for Hidden or Conditional Elements